Entrenchment Consultant at Resource Intermediaries Limited (RIL)

Resource Intermediaries Limited is a distinguished HR Outsourcing and Consulting firm, specializing in customized recruitment solutions tailored to meet the unique needs of companies. Our proficiency extends across a wide spectrum of positions, ranging from top-tier executives to entry-level positions, covering technical, contractual, semi-skilled, and unskilled roles. Additionally, we are recognized experts in providing a range of services including Fumigation Services, Janitorial Services, Payroll Administration, Expatriate Management, Manpower Planning, Executive Training, and more.

We are recruiting to fill the position below:

Job Title: Entrenchment Consultant

Location: Ilupeju, Lagos
Employment Type: Full-time
Industry:Financial Services (Retail & Personal Banking)

Job Summary

• This role is designed to strengthen client entrenchment, reduce dormancy, and accelerate product uptake through proactive, strategic customer engagement.
• The Entrenchment Consultant operates as a frontline value amplifier, interacting with personal clients via structured outbound calls to drive digital adoption, funding activity, cross-selling of financial products, and customer lifetime value.

Key Responsibilities
Client Entrenchment & Channel Adoption:

• Engage personal clients post-onboarding to build early loyalty and deepen wallet share
• Drive funding activity, mobile/USSD uptake, and card activation through solution-oriented conversations
• Execute cross-sell campaigns and tailor recommendations to clients’ financial objectives
• Deliver a compelling Customer Value Proposition (CVP) across all digital and traditional banking touchpoints
• Achieve daily/weekly sales conversion targets and entrenchment KPIs

Cross-Selling & Revenue Activation:

• Leverage CRM and MIS tools to identify lead opportunities for cross-selling credit, deposit, and digital solutions
• Monitor dashboards and internal reports (EDO, Dormancy Tracker, etc.) to extract client-specific action points
• Convert insight into measurable sales outcomes and client stickiness
• Collaborate with internal teams to close leads, onboard referrals, and mitigate attrition

Dormancy Prevention & Reactivation:

• Proactively contact clients showing signs of inactivity or dormancy risk
• Track and follow up on automated notifications and triggers for dormant/inactive accounts
• Send periodic reactivation communications and follow through to ensure transaction resumption
• Coordinate with Personal Bankers to reinforce re-engagement initiatives across all client tiers

Client Feedback & Service Intelligence:

• Conduct structured customer surveys to assess satisfaction and pain points
• Maintain logs of client feedback and identify themes for escalation, resolution, and process improvement
• Refer unresolved service issues to appropriate units while ensuring full closure and client satisfaction
• Contribute data and insights for product innovation, customer experience improvement, and service personalization

Minimum Requirements
Educational Qualification:

• First degree in Banking, Finance, Economics, Business Administration, or related field (minimum 2:2)
• 1–2 years in personal banking, customer engagement, telesales, or client entrenchment role
• Demonstrated knowledge of retail banking products, customer behaviour, and digital banking solution.
• Strong interpersonal and communication skills (both verbal and written)
• Confidence in outbound client conversations and objection handling
• Problem-solving orientation and solution-based selling
• High accountability, attention to detail, and follow-through.

Application Closing Date
22nd August, 2025. 

How to Apply
Interested and qualified candidates should:
Click here to apply online