MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the position below:
Job Title: Analyst - Platform Management MyMTN APP, Digital Services
Job Identification: 6215 Location: Ikoyi, Lagos
Job Schedule: Full-time
Reports To: Manager - Platform Management MyMTN APP
Division: Digital Services
Mission
Execute Digital Services’ strategy to drive the adoption of MTNN’s digital platforms, acquire digital customers, and grow digital revenues in alignment with the overall business strategy and market requirements.
Description
Collaborate with cross-functional teams to drive the adoption of digital platforms
Identify the expectations, needs, and priorities of key internal stakeholders, e.g., CRX, CSS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D
Implement an Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements, engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
Provide accurate, current, data-driven, relevant and understandable analysis, information, and reports – including but not limited to customer-impacting trends and competitive intelligence – as may be required to guide management decisions and support the business planning process
Document, develop, implement, test, launch, and review digital platforms according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan
Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for Digital Services digital platforms
Develop digital platforms that exceed identified/evolving customer expectations, needs, and priorities
Monitor and expeditiously resolve complaints related to customer expectations, needs, and priorities on digital platforms
Solicit feedback from customers to continuously improve customer experiences, journeys, and interfaces for digital platforms.
Requirements
Education:
A First Degree in Engineering, Computer Science, social sciences or any related discipline
Certification or training in (Agile) Project Management, digital products, digital marketing or platforms management will be an advantage
Fluent in English.
Experience:
3-7 years’ experience which includes:
Experience in any of the following areas: data analytics, digital marketing, product development and management, project management, or sales and marketing
Experience in product development, product life cycle management, and product performance evaluation
Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organization and work as part of a cross-functional team
Experience in Information Technology, OTT, or telecommunications will be an advantage
Strong understanding of Digital Platforms
Curious on both local and global trends in digital platforms
Ability to develop simple and complex telecommunications-based products and services, manage small and large projects, and negotiate with vendors and suppliers on technical and commercial matters will also be an advantage.
Application Closing Date
18th August, 2025; 10:59PM.