Analyst - Platform Management MyMTN APP, Digital Services at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Analyst - Platform Management MyMTN APP, Digital Services

Job Identification: 6215
Location: Ikoyi, Lagos
Job Schedule: Full-time
Reports To: Manager - Platform Management MyMTN APP
Division: Digital Services

Mission

• Execute Digital Services’ strategy to drive the adoption of MTNN’s digital platforms, acquire digital customers, and grow digital revenues in alignment with the overall business strategy and market requirements.

Description

• Collaborate with cross-functional teams to drive the adoption of digital platforms
• Identify the expectations, needs, and priorities of key internal stakeholders, e.g., CRX, CSS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D
• Implement an Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements, engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
• Provide accurate, current, data-driven, relevant and understandable analysis, information, and reports – including but not limited to customer-impacting trends and competitive intelligence – as may be required to guide management decisions and support the business planning process
• Document, develop, implement, test, launch, and review digital platforms according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan
• Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for Digital Services digital platforms
• Develop digital platforms that exceed identified/evolving customer expectations, needs, and priorities 
• Monitor and expeditiously resolve complaints related to customer expectations, needs, and priorities on digital platforms 
• Solicit feedback from customers to continuously improve customer experiences, journeys, and interfaces for digital platforms.

Requirements
Education:

• A First Degree in Engineering, Computer Science, social sciences or any related discipline
• Certification or training in (Agile) Project Management, digital products, digital marketing or platforms management will be an advantage
• Fluent in English.

Experience:
3-7 years’ experience which includes:

• Experience in any of the following areas: data analytics, digital marketing, product development and management, project management, or sales and marketing
• Experience in product development, product life cycle management, and product performance evaluation
• Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organization and work as part of a cross-functional team
• Experience in Information Technology, OTT, or telecommunications will be an advantage
• Strong understanding of Digital Platforms
• Curious on both local and global trends in digital platforms
• Ability to develop simple and complex telecommunications-based products and services, manage small and large projects, and negotiate with vendors and suppliers on technical and commercial matters will also be an advantage.

Application Closing Date
18th August, 2025; 10:59PM.