Senior Manager - Platform Management, Digital Services at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Senior Manager - Platform Management, Digital Services

Job Identification: 6168
Location: Ikoyi, Lagos
Job Schedule: Full-time
Reports To: General Manager - Business Growth
Division: Digital Services

Mission

• Execute Digital Services’ platform strategy by identifying, developing, and managing platforms that have compelling and competitive propositions to help MTNN acquire customers and grow revenues in alignment with the overall business strategy and market requirements.

Description

• Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ platforms.
• Collaborate with cross-functional teams to identify and onboard new strategic platforms.
• Ensure platforms adhere to all MTNN and regulatory policies relating to digital products and services.
• Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a platform perspective.
• Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics.
• Monitor the documentation, development, testing, and launch of platforms according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan.
• Provide accurate, current, data-driven, relevant, and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions and support the business planning process.
• Contribute to the growth, satisfaction, and well-being of the team and the development of a team culture focused on growth, innovation, and stakeholder management.
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTNN’s refreshed values
• Stay abreast of and share information about new and existing regulatory policies, digital, industry, marketplace, and platform trends with the team

Requirements
Education: 

• A First Degree in any Applied / Social Sciences or related discipline.
• Advanced proficiency in Microsoft Office (Excel, PowerPoint, and Word).
• Training in the following will be an added advantage:
  • Basic telecommunications fundamentals.
  • Strategic marketing.
  • Digital products and marketing.
  • Agile project management.
• Fluent in English.

Experience:
9 - 17 years’ experience which includes: 

• A minimum of eight (8) years working in a small, medium, or large organization
• At least three (3) years in a managerial role
• Experience in Information Technology, OTT, and telecommunications organizations is preferred 
• Experience in customer service, digital/growth marketing, product and value proposition development, product life cycle management, and product analytics and performance evaluation
• Ability to analyse customer data, identify critical metrics for any digital product, manage small and large projects, and negotiate with vendors and suppliers on technical and commercial matters will also be an advantage
• Experience in A/B testing, channel optimization, customer acquisition, customer service, digital marketing, funnel optimization, lead generation, messaging OTT, performance evaluation, product analytics, platform and product development, product life cycle management, revenue generation on digital platforms SEO, and UI/UX will be an added advantage
• Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships at various levels within an established organisation, influence stakeholders, and work as part of a cross-functional team

Application Closing Date
18th August, 2025; 10:59PM.