Customer Service Representative (Social Media) at Future Moves Recruitment (FMR) Agency

Future Moves Recruitment (FMR) Agency is a licensed full-fledged Human Resource firm with extensive expertise and experience in human Capital development and staffing. Future Moves has exceptional expertise in Talent Sourcing, learning & development, talent management, HR Outsourcing & Payrolling, HR planning & Consulting, Policy Drafting, Culture Change and Organisation Effectiveness by designing and implementing interventions which identify the core areas of development to enhance the overall growth and competitiveness of your organization.

We are recruiting to fill the position below:

Job Title: Customer Service Representative (Social Media)

Location: Alagbomeji, Yaba - Lagos
Employment Type: Full-time
Working days & Time: Monday-Saturday (8am-5pm)

About the Role

• We are looking for a friendly, organized Customer Service Representative to manage direct messages and comments across our social media platforms.
• The ideal candidate will have experience replying to customer inquiries on Instagram, TikTok, Facebook, and Twitter, with excellent written English and the ability to respond promptly and professionally.

Key Responsibilities

• Respond to customer messages and comments on Instagram, TikTok, Facebook, and Twitter in a timely and polite manner.
• Provide accurate information about products, services, and policies.
• Record and report customer inquiries, complaints, and feedback to the relevant team.
• Escalate complex issues to the supervisor or appropriate department.
• Maintain the brand’s tone and voice in all communications.
• Monitor social media accounts to identify trends, issues, or opportunities for customer engagement.
• Assist with other customer service tasks as needed.

Requirements

• Candidates should possess a Bachelor's Degree with 1-2 years experience (with prior experience in social media messaging)
• Strong ability to read, write, and communicate clearly in English.
• Previous experience replying to messages on Instagram, TikTok, Facebook, and Twitter.
• Basic understanding of social media etiquette and customer service best practices.
• Ability to multitask and manage time effectively.
• Friendly, patient, and solution-oriented attitude.
• Basic computer literacy and familiarity with mobile/social media apps.

Preferred Skills:

• Experience with customer service tools or social media management platforms.
• Knowledge of trending content and online community engagement strategies.

Salary
N100,000 / Month.

Application Closing Date
20th August, 2025.