Food & Beverage Supervisor at Skye Properties Limited

Skye Properties is a hospitality company with unique boutique hotels.

We are recruiting to fill the position below:

Job Title: Food & Beverage Supervisor

Location: Port Harcourt, Rivers
Employment Type: Full-time
Reports to: Operations Manager
Company: Skye Properties Limited (Dagsville & Gordonsville by Escape)

Job Overview

• The Food and Beverage Supervisor is responsible for overseeing the daily operations of the hotel's food and beverage outlets, ensuring excellent service, quality standards, and guest satisfaction.
• This role involves supervising and coordinating the activities of the service staff, maintaining inventory and supplies, and ensuring compliance with hygiene and safety regulations.
• The Food and Beverage Supervisor plays a key role in driving customer service excellence and maintaining the hotel’s unique dining experience.

Key Responsibilities
Service and Operations Management:
Daily Operations:

• Supervise the day-to-day operations of the restaurant, bar, room service, and any special events or banquets.
• Ensure smooth service delivery by coordinating with kitchen staff, bartenders, and service teams.
• Oversee guest service, ensuring all guests are satisfied with their dining experience.

Guest Relations:

• Engage with guests to ensure they have an exceptional dining experience, addressing any issues or special requests.
• Handle guest complaints professionally, resolving issues promptly to enhance guest satisfaction.

Quality Control:

• Maintain high-quality standards in service, food presentation, and cleanliness.
• Regularly inspect food and beverage areas for cleanliness, ensuring compliance with hygiene and safety standards.

Team Leadership and Development
Staff Supervision:

• Supervise food and beverage staff, including servers, bartenders, and hosts, to ensure they adhere to the hotel's service standards.
• Assign daily tasks and schedules, ensuring efficient staffing levels based on occupancy and bookings.
• Oversee the performance of staff, providing guidance, support, and training as needed.

Training & Development:

• Conduct training sessions for new and existing staff on food service, guest interactions, and beverage knowledge.
• Develop staff skills in upselling techniques, product knowledge, and customer service to drive revenue and guest satisfaction.

Performance Management:

• Monitor staff performance and provide feedback for continuous improvement.
• Assist in conducting performance reviews and addressing any employee performance issues.

Inventory and Cost Control
Inventory Management:

• Monitor food, beverage, and supply inventories, ensuring that stock levels are maintained.
• Coordinate with the purchasing department to order supplies as needed, while minimizing wastage.

Cost Control:

• Assist in monitoring and controlling food and beverage costs, including labor and supplies, to maximize profitability.
• Ensure accurate billing, tab handling, and payment processing for all food and beverage transactions.

Compliance and Health & Safety
Health & Safety Standards:

• Ensure that all food and beverage areas comply with local health, safety, and sanitation regulations.
• Oversee proper food handling practices and cleanliness of food and beverage service areas.

Licensing & Regulations:

• Ensure compliance with liquor licensing laws, including age verification and responsible service of alcohol.
• Keep up to date with relevant industry regulations and hotel policies to ensure all operations adhere to legal requirements.

Event and Banquet Management
Event Coordination:

• Assist in the planning and execution of special events, private dining experiences, and banquets.
• Coordinate with the kitchen, sales, and event planning teams to ensure smooth operations for any food and beverage-related functions.

Setup & Breakdown:

• Oversee the setup and breakdown of dining areas for events, ensuring all requirements are met to deliver a seamless guest experience.

Customer Service Excellence
Upselling & Guest Engagement:

• Actively promote food and beverage specials, menu items, and events to guests.
• Implement upselling strategies and encourage the team to maximize guest spend and improve revenue.

Service Innovation:

• Recommend new ideas to enhance the guest dining experience, including special promotions, theme nights, or menu improvements.
• Regularly review guest feedback and collaborate with the food and beverage manager to continuously improve the service offering.

Qualifications

• Interested candidates should possess relevant qualifications with 3 years work experience.

Application Closing Date
25th August, 2025.

How to Apply
Interested and qualified candidates should send their CV to: info@hopservicesltd.com using the Job Title as the subject of the mail.