Shift Manager at Skyline International Tourism and Hospitality Limited

Skyline International Tourism and Hospitality Ltd (SITH) was established in 2019 as the hospitality division of the Skyline Group in Nigeria. SITH is the franchisee for Pizza Hut in Nigeria (all regions except Lagos). Pizza Hut is part of Yum Brands (formerly PepsiCo Restaurants). Skyline International Tourism and Hospitality is the fastest growing F&B company in Nigeria.

StrEat Café is a brand curated by the team at Skyline International Tourism & Hospitality Ltd. StrEat café is an amalgamation of food and beverages from various parts of the world, served in a charming and relaxed ambience. To top it off, we have carefully crafted Mövenpick Ice Cream with the Alpine Spirit. The way we take care of our cows Matilda, Sophie and Candy, the one that inspires us to passionately pick the right natural ingredients to craft every Mövenpick Ice Cream.

We are recruiting to fill the position below:

Job Title: Shift Manager

Location: Abuja (FCT)
Employment Type: Full-time

Responsibilities

• Staff Management: Supervising, scheduling, delegating tasks, and providing guidance to restaurant staff during the shift.
• Customer Service: Addressing customer complaints, resolving issues, and ensuring a positive dining experience.
• Inventory Management: Monitoring stock levels, placing orders for necessary supplies, and managing inventory to prevent shortages.
• Operational Efficiency: Ensuring smooth operations, maintaining cleanliness, and adhering to safety and hygiene regulations.
• Training and Development: Training new employees, providing ongoing support, and fostering a positive work environment.
• Financial Management: Handling cash transactions, reconciling daily sales, and potentially managing petty cash or other financial tasks.
• Communication: Effectively communicating with staff, customers, and upper management regarding operations, issues, and performance.
• Problem Solving: Addressing and resolving conflicts among staff and with customers, and troubleshooting operational issues.
• Opening/Closing Procedures: Following established protocols for opening or closing the restaurant, including setting up equipment and securing the premises.

Requirements

• Interested candidates should possess a B.Sc Degree with 3 - 7 years work experience.

Essential Skills and Qualifications:

• Leadership and Management: Ability to motivate and direct staff, delegate tasks effectively, and maintain a positive work environment.
• Customer Service: Strong interpersonal skills, ability to handle customer complaints, and a commitment to providing excellent service.
• Communication: Excellent verbal and written communication skills to interact with staff, customers, and management.
• Problem-Solving: Ability to identify and resolve operational issues, staff conflicts, and customer concerns.
• Organizational Skills: Ability to manage time effectively, prioritize tasks, and maintain accurate records.
• Knowledge of Restaurant Operations: Understanding of food preparation, safety and hygiene standards, and general restaurant procedures.
• Basic Computer Skills: Proficiency in using common software like Microsoft Office (Outlook, Word, Excel).
• Physical Stamina: Ability to stand for extended periods and handle physical tasks associated with restaurant work.

Salary
N90,000 - N100,000 per month. 

Application Closing Date
14th August, 2025.