Supermarket Manager at a Fast-growing Supermarket at Stretch-It Concepts Limited

Stretch-It Concepts Limited - Our client is a fast-growing supermarket located in Anthony, Lagos, committed to providing high-quality products, excellent customer service, and a seamless shopping experience.

They are recruiting to fill the position below:

Job Title: Supermarket Manager

Location: Lagos
Employment Type: Full-time

 Job Summary

• The Operations Manager will be responsible for the day-to-day management of the supermarket’s activities, ensuring operational efficiency, profitability, staff performance, customer satisfaction, and adherence to company policies. This role requires a proactive leader with excellent organizational, leadership, and problem-solving skills.
• We are seeking a highly skilled and results-driven Supermarket Manager to oversee and manage the entire operations of the supermarket.

Key Responsibilities
Operational Management:

• Oversee daily supermarket activities to ensure smooth operations across all departments (grocery, fresh produce, bakery, warehouse, etc.).
• Implement and monitor standard operating procedures (SOPs) to maintain efficiency and compliance.
• Ensure proper inventory management, including stock ordering, replenishment, and control to minimize wastage or stock-outs.
• Maintain cleanliness, safety, and compliance with health and safety regulations.

Financial & Sales Management:

• Monitor and analyze sales performance, implementing strategies to increase revenue and reduce operational costs.
• Manage the store budget, expenses, and financial targets.
• Ensure accurate cash handling, reconciliation, and banking procedures.

Staff Management:

• Recruit, train, supervise, and evaluate supermarket staff across various departments.
• Prepare and manage staff schedules to ensure adequate coverage and efficiency.
• Lead, motivate, and coach the team to deliver excellent customer service.
• Handle staff performance reviews, disciplinary actions, and conflict resolution.

Customer Service & Experience:

• Ensure customers receive prompt, friendly, and professional service at all times.
• Handle customer complaints effectively and implement strategies to enhance customer satisfaction.
• Maintain store layout and displays for an appealing shopping environment.

Compliance & Reporting:

• Ensure compliance with company policies, procedures, and relevant laws.
• Prepare daily, weekly, and monthly operational reports for management.
• Track KPIs to assess operational effectiveness and make necessary improvements.

Requirements

• Bachelor’s degree in Business Administration, Management, or related field (HND holders with strong experience can apply).
• Minimum of 5 years proven experience in retail/supermarket management.
• Strong leadership, communication, and organizational skills.
• Proficiency in MS Office and retail management software.
• Excellent problem-solving and decision-making abilities.
• Knowledge of inventory control, merchandising, and retail trends.

Work Schedule:

• Full-time, and is ready to work and close late in line with supermarket hours.

Application Closing Date
11th September, 2025.

How To Apply
Interested and qualified candidates should send their CV and a Cover Letter to: jobs@stretchitconcepts.com using “Application – Supermarket Manager” as the subject of the mail.