Product Support Analyst (Remote) at InEvent Incorporated

InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.

InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together more than 27 different languages. We are a global team. InEventers are a unique team, with a shared Vision of growth and Values. We allow you to be yourself, and we encourage open communication. The most important thing here is not your experience, but your curiosity and passion to learn and grow with us.

We are recruiting to fill the position below:

Job Title: Product Support Analyst

Location: Lagos (Remote)
Job type: Full-time (40h per week)

Job Summary

• We are looking for an amazing communicator to join our Customer Success team as a product expert!
• You will be the point of contact between Customer Success, Product and our customers.
• You are a tech-saavy, highly organized team player looking to learn about the InEvent platform and apply your skills towards customer satisfaction and tech improvements.

Responsibilities

• Organize and manage issue reports;
• Communicate with customers via chat and emails regarding technical matters (bugs, etc);
• Maintain open communication with the Product team to keep up with resolution process;
• Support Customer Success team with queries and issues;
• Constantly learn about the InEvent platform updates to ensure technical support coherence.

Requirements

• Graduation in Computer Engineering is a differential.
• Fluent English
• Intermediate Google Sheets knowledge
• Experience in a tech company or startup
• Experience is customer support or success is highly desirable
• Knowledge with API integrations.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Birthday Gift and Work Anniversary Gifts
• Birthday Off.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online