Assistant Quality Control Manager at Speedaf Express

Speedaf was established in 2019. We are a joint-venture company invested by Chinese leading express enterprises. Since founded, we continuously expanded global network, developed and optimized products, improved customer experience, and introduce IT technologies and equipment to realize automatic operations. Currently, we are building a local and cross-border service network to support air, sea and road transportation with the aim to be the leading diversified integrated logistics solution provider between China and emerging markets. By doing so, it will reduce end-to-end logistics costs between China and emerging markets while providing a stable and recognized logistics services to our customers.

Speedaf is localization-oriented, and we believe in creating both opportunities and possibilities of every region we operate in. We work with local teams and understand needs of customers. We offer a variety of products and value added service to cover different commercial or personal scenarios for our customers.

We are recruiting to fill the position below:

Job Title: Assistant Quality Control Manager

Location: Berger, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a professional who ensures that our services and processes meet established quality standards, often assisting the Quality Control Manager in their duties.
• This role involves documenting, coordinating corrective actions, and maintaining quality control records.The ideal candidate must also play a role in developing and implementing quality control procedures and supporting root cause analysis for quality service issues.

Key Responsibilities
Quality Assurance & Process Compliance:

• Develop, implement, and maintain Standard Operating Procedures (SOPs) across operations.
• Monitor compliance with company policies, customer requirements,
• Conduct routine operational audits at delivery hubs & distribution Center

Performance Monitoring & Reporting:

• Establish and track Key Performance Indicators (KPIs) for service quality, timeliness, and customer satisfaction.
• Analyze operational performance data and prepare weekly/monthly reports for management.
• Identify trends, gaps, and improvement opportunities based on data insights.

Issue Resolution & Corrective Actions:

• Investigate service failures, customer complaints, and operational bottlenecks.
• Recommend and implement corrective and preventive actions.
• Liaise with relevant departments to ensure timely resolution of quality-related issues.

Training & Capacity Building:

• Conduct periodic training sessions for staff to improve process adherence and quality awareness.
• Onboard new employees on quality standards and operational procedures.

Continuous Improvement Initiatives:

• Drive process improvement projects to optimize efficiency and reduce errors.
• Benchmark operations against industry best practices.
• Collaborate with cross-functional teams to enhance workflow and customer experience.

Skills and Requirements

• HND / Bachelor’s Degree in Statistics, or a related field.
• Must possess strong organizational skills with the ability to multi-task,
• Strong analytical and problem-solving skills.
• Excellent communication and leadership abilities.
• High attention to detail with a commitment to accuracy.
• Proficiency in MS Excel, Power BI, or other data analysis tools.
• Ability to work under pressure and meet deadlines.

Application Closing Date
31st August, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only qualified candidates will be contacted.