Front Desk Officer at a New Private Hospital - Biz Afric Solutions

Biz Afric Solutions - Our client is a new private hospital that provides sustainable, efficient, and high-quality healthcare through integrated outpatient, inpatient, emergency, maternity, and diagnostic services.

They are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Lagos 
Employment Type: Full-time

Job Summary

• The Front Desk Officer will serve as the first point of contact for patients, visitors, and guests, ensuring a professional, welcoming, and efficient reception experience.
• The role involves managing patient inquiries, coordinating appointments, and supporting administrative processes while upholding the hospital’s standards of service and confidentiality.

Key Responsibilities

• Greet and attend to patients and visitors courteously and professionally.
• Manage patient check-ins, registrations, and appointment scheduling.
• Answer incoming calls, respond to emails, and direct inquiries to the appropriate departments.
• Provide accurate information about hospital services, specialists, and facilities.
• Ensure smooth coordination between reception and clinical departments to reduce patient wait times.
• Maintain an organized and clean reception area.
• Verify patient information and update hospital records as required.
• Process payments for consultations and services, issuing receipts where necessary.
• Handle patient complaints and feedback professionally, escalating when appropriate.
• Ensure compliance with hospital confidentiality and data protection policies.

Qualifications & Requirements

• OND, HND, or Bachelor’s degree in any relevant field.
• Previous experience in a front desk or customer service role, preferably in healthcare.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office Suite and basic hospital information systems.
• Excellent organizational skills and attention to detail.
• Ability to remain calm and professional under pressure.

Working Conditions:

• Shift-based work, including evenings, weekends, and public holidays.
• High interaction with patients, families, and medical staff in a fast-paced environment.

Salary
N150,000 - N200,000 / month.

Application Closing Date
31st August, 2025.