Visa Processing Specialist / Customer Service Officer at Aeroport Travels and Tours Limited

Aeroport Travels and Tours Limited is a full fledged travel management company located in Lagos, Nigeria. At ATTL, we strive to provide our customers with the very best service in the industry today.

We are recruiting to fill the position below:

Job Title: Visa Processing Specialist / Customer Service Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Key Responsibilities

• Assist Clients in filling out online application
• Schedule biometric and interview appointments for clients.
• Track visa statuses and follow up with embassies or consulates when necessary.
• Handle visa reapplication, appeal, or refusal response support.
• Act as the first point of contact for all inquiries—phone, email, or walk-ins.
• Provide timely, accurate, and professional responses to customer questions and concerns.
• Maintain a positive and empathetic attitude when interacting with clients.
• Manage complaints or issues effectively, escalating where necessary.
• Ensure proper documentation and logging of client records in CRM or database.
• Provide one-on-one consultations with students or parents about overseas education options.
• Assist clients in selecting the right course, school, and country based on their profile and preferences.
• Support students with school applications, documentation, SOP writing, and correspondence with institutions.
• Guide clients through the student visa process for countries like Canada, UK, USA, Australia, and more.
• Conduct pre-departure briefings and support post-visa travel planning.
• Organize and Attend Educational webinar with our partner institutions.
• Schedule regular meetings with clients to maintain cordial and professional working relationship.
• Proactively update/ advise registered Clients on evolving Immigration laws and processes.
• Ensure both the company and clients adhere to agreements.
• Ensure that all Organization’s Policies are followed in both written and verbal relations with Clients.
• Ensure that all Communication with Clients are treated with utmost confidentiality.
• Oversee coaching and advisory services to Clients in preparation for application appointments.
• Execute Clients’ task in alignment with all organizational policies, processes and checklists.
• Direct potential leads to the sales team and follow up on progress.
• Continually Inform Clients about other services the Organization offers.
• Ensure high levels of customer satisfaction through professional and timely service delivery.
• Curate memorable travel experiences tailored to client preferences.
• Build and maintain strong customer relationships and follow up to ensure repeat business.

Requirements

• OND or HND qualification from a recognized institution.
• Minimum of 4 - 5 years’ above experience in ticketing, reservations, visa/tour packaging, and business development.
• Visa Processing & Documentation
• Embassy Appointment Scheduling Multilingual Communication advanatge (Hausa, Yoruba, Igbo, English)
• Office Administration & Support
• Attention to Detail & Confidentiality
• Travel Insurance & Itinerary Planning
• Flight & Hotel Reservations (for Visa Purposes) Client Relationship Management
• Customer Service Excellence
• Problem Solving & Travel Advisory
• Proficiency in at least one GDS platform (e.g., Amadeus, Sabre).
• Strong attention to detail and excellent communication skills.
• Exceptional customer service and interpersonal skills.
• Must possess digital marketing skills.
• Certification from an accredited Aviation School or Travel and Tourism College is an added advantage.
• Female candidates preferred for gender balance.
• Must be between 25 to 30 years of age.
• Must reside in Ikeja, Maryland, Ketu and Ogba
• Proficiency in Microsoft Office.

Salary
N90,000 - N150,000 monthly. 

Application Closing Date
15th August, 2025.

How to Apply
Interested and qualified candidates should send their application and CV to: jobs@aeroporttravels.com using the job title as the subject of the mail.