Corporate Claims Officer at Coronation Insurance Plc

Coronation is a leading financial service partner that helps build enduring legacies for sustainable wealth creation in Africa. Having established a 30-year record of achievements in banking across Africa and beyond, our founders established a Pan-African platform focused on building a better financial future for Africa. Today, our businesses are entrusted with our over $1billion of clients’ assets and are recognized as Nigeria's fastest-growing investment managers. Our purpose at Coronation is to create a prosperous future for our clients and the African continent. Coronation is proud to be an Equal Opportunity Employer. We enable an inclusive workplace by identity, disability, and other statuses protected by law.

We are recruiting to fill the position below:

Job Title: Corporate Claims Officer

Location: Lagos
Employment Type: Full-time

Key Duties and Responsibilities

• Assess potential high-value fraudulent claims by evaluating documents and information collected against common indicators of frauds
• Negotiate with corporate customers on settlement amounts, terms and recovery actions in accordance with organisation policies and procedures and applicable laws and regulations
• Communicate all claims decisions in a timely and appropriate manner and ensure that communication during the assessment process is regular, timely, and clearly documented.
• Determine if technical and/or high-value claims should be accepted based on results of claims analysis and reports from service providers
• Determine settlement amounts for technical and/or high-value insurance claims based on investigation outcomes
• Interpret policy wordings and conditions to determine the validity of claims and advises the claimant accordingly
• Negotiate with corporate customers on settlement amounts, terms and recovery actions in accordance with organisation policies and procedures and applicable laws and regulations
• Ensure claim matters are handled according to customer service standards and defined customer experience policies
• Review Key Performance Indicators (KPIs) relevant to each stage of the insurance claims process and propose recommendations to increase efficiency
• Identify claim trends to propose product design enhancements
• Determine appropriate modifications to business processes to ensure seamless transition and minimise resistance for claims handling
• Ensure accuracy of records and adherence to internal controls
• Maintain compliance frameworks, policies, and procedures to reflect changing regulatory requirements and organisational compliance strategies

Key Requirements
Education and Work Experience:

• Bachelor's Degree in Finance, Insurance or any related discipline
• Minimum of 5 to 7 years’ experience in the Insurance industry.
• Possession of a Professional certification is an added advantage

Skills and Competencies:

• Understands the scope of cover, including policy extensions, limitations, and exclusions for the class of business being underwritten
• Sound Knowledge of the Insurance industry
• Ability to apply internal compliance procedures to ensure own work is in compliance with standards
• Strong attention to details
• Excellent written and verbal communication skills
• Excellent customer service skills
• Knowledge of Microsoft Office and Core Insurance software.

Application Closing Date
20th August, 2025.

How to Apply
Interested and qualified candidates should send their CV and Applications to: careers@coronationinsurance.com.ng using the Job Title as the subject of the email.