IT Support Officer at Two Angels Pharmacy

Two Angels Pharmacy is recruiting suitable candidates to fill the position below:

Job Title: IT Support Officer

Location: Port Harcourt, Rivers
Employment Type: Full-time

Job Purpose

• To provide technical support and ensure the smooth running of the company’s IT infrastructure, including hardware, software, network systems, and distribution-related technology platforms such as inventory management systems, sales tracking tools, and ERP solutions.
• The role also supports data security, backup, and technology training for staff.

Key Responsibilities
Technical Support & Troubleshooting:

• Provide first-line support for hardware, software, and network issues.
• Troubleshoot and resolve problems with company laptops, printers, scanners, and mobile devices.
• Assist staff with login issues, email problems, and ERP/inventory system errors.

Network & Systems Administration:

• Maintain local area network (LAN), internet connectivity, and internal communication systems.
• Monitor and ensure optimal functioning of inventory management software and sales applications.
• Coordinate with external vendors or service providers for repairs and upgrades.

Software & Database Management:

• Install, configure, and update company software, including pharmaceutical sales, accounting, and stock control applications.
• Ensure regular backups of critical company data and maintain disaster recovery procedures.
• Support integration of digital marketing and e-commerce platforms with internal systems.

Cybersecurity & Data Protection:

• Implement and maintain cybersecurity measures to protect company data.
• Ensure antivirus, firewalls, and security patches are updated regularly.
• Train staff on best practices for data protection in line with NDPR (Nigeria Data Protection Regulation).

User Training & Support Documentation:

• Conduct staff training on using ERP, CRM, and other business software.
• Prepare user guides, FAQs, and troubleshooting manuals for employees.

Asset & Inventory Management (IT-related):

• Maintain an up-to-date inventory of IT equipment and software licenses.
• Recommend upgrades and replacements for obsolete IT equipment.

Performance Indicators (KPIs)

• First-call resolution rate for IT issues: ≥ 90%
• Average response time to IT requests: ≤ 15 minutes
• System uptime: ≥ 99%
• Data backup compliance: 100% weekly backups completed
• Cybersecurity incident rate: 0 major breaches per year

Skills & Competencies

• Technical Skills: Proficiency in Windows OS, Microsoft Office Suite, ERP/CRM platforms, and networking basics.
• Problem-Solving: Strong analytical and troubleshooting skills.
• Communication: Ability to explain technical issues in simple terms.
• Attention to Detail: Ensuring accuracy in system updates and configurations.
• Industry Knowledge: Familiarity with pharmaceutical distribution software and database systems.

Working Conditions:

• Office-based with occasional visits to warehouse and sales outlets for on-site support.
• May require after-hours availability during critical system downtime or updates.

Salary

• N70,000 - N150,000 Monthly.

Application Closing Date
31st August, 2025.

How to Apply
Interested and qualified candidates should send their CV to: kadiri.abraham@nalispharma.com using the Job Title as the subject of the email.