Client Service Executive at Grandville Medical and Laser Clinic

Grandville Medical and Laser Clinic is a multiple award winning healthcare center known for offering world class medical and surgical services with branches in Lagos and Abuja, Nigeria.

We are recruiting to fill the position below:

Job Title: Client Service Executive

Location: Lagos
Employment Type: Full Time

Job Description 

• A client service executive is responsible for basic clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner. 

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Responsible for keeping the reception area organized
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
• Collate and distribute mails, letters, forms and correspondence memos
• Write and edit documents from letters to reports and instructional document and other correspondence
• Manage accounts and perform book keeping (Working with the accounts officer for your branch)
• Facilitates patient flow by notifying the appropriate staff of patients' arrival, being aware of delays, and communicating with patients and clinical staff
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment
• Protects patient confidentiality, making sure protected health information is secured by not leaving patient details in plain sight and logging off the computer before leaving it unattended.
• Check to ensure that appropriate changes were made to resolve customers' problems;
• Contact patients to respond to inquiries or to notify them of any changes in schedule and any planned adjustments;
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken;
• Refer unresolved customer grievances to designated departments for further investigation;
• Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on a business;
• Ensure follow up calls are carried out on patients after being discharged from the hospital.

Application Closing Date
31st August, 2025.

How to Apply
Interested and qualified candidates should send their CV to: grandvillehr@gmail.com using the job title as the subject of the mail.