Head, Project / Change Management & Governance (PMO) at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: Head, Project / Change Management & Governance (PMO)

Job Identification: 563
Location: Lagos, Nigeria
Job Schedule: Full-time

Job Summary

• Head PMO Lead will be responsible for managing business needs, requirements, mapping capabilities within the IT domains and delivery of those needs on time, to budget and at agreed quality levels.
• The holder of this role shall collaborate with the IT team and partners performing the necessary analysis and design tasks related to the delivery of projects relevant to the business transformation program.
• The Head PMO will be reporting to Head of IT/Chief Information Officer and will be responsible for overall changes, upgrade of all Business Systems application operation within the business organization.

Responsibilities
Managing IT Projects & Delivery:

• Responsible for the management of Engineering project portfolio 
• Track the delivery - ensure all project delivery milestones are met 
• Project stakeholder management, proactive monitoring and escalation
• Manage all key dependencies and risks on the project delivery proactively 
• Ensure alignment on Engineering Projects and ensure delivery is accurate and useful
• Ensure Requirement provided by business teams are adequately translated into functional/technical requirements and all stakeholders agree on actual delivery of the solution to meet business objectives
• Ensure - CABs artefacts attained and kept
• Review of test cases with business users - ensure accurate and meeting the intended objectives of the change/solution
• Perform PRE-UAT as per test cases and get ITD sign off. drive and ensure all stakeholders do the UAT on time. Be part of the UAT to ensure quality in tests and results 
• Support business on UAT, ensure it is done on time 
• Before Go Live - Validate test cases, Perform Pre-UAT on delivered solution before business 
• UAT and sign off delivered solution based on problem statement
• Deployment - Work with operations, plan for the CAB approvals and get solution delivered to production on time. 
• Publish release delivery performance KPIs. 
• Ensure CR and Project roll-out as per defined timelines.
• Ensuring appropriate Governance mechanisms for successful implementation of projects.
• Delivering On-schedule, on-budget of IT solutions to facilitate commercial products and services through effective management of IT projects and/or programs. 
• Post Go Live - Work with operations and perform basis sanity tests after go live and confirm solution meet the intended results and solved the problem.

Maintaining and Supporting Airtel Applications:

• Ensuring Business Value creation through Business/Enterprise application effectiveness, simplifying customer experience and efficient deliveries. 
• Optimizing Change requirement delivery for faster time to market and ensuring first time right efficiency. 
• Making Critical decisions and Leading critical delivery that attribute to the success of the business by collaborating with cross functional teams.

Handling Change Requests:

• Requirements - Collect Complete, accurate information and with details required, engage all key stakeholders, ask all required questions for clarity on problem and solution needed (Raising CR is not a tick box). 
• Perform Initial Impact Assessment - detailed understanding of the problem statement and high-level solution view and options - share details of all systems that are to be impacted, including possible increase load in the systems, user stories, reports, connectivity required etc. 
• Identify all key dependencies and risks - and know to manage them. 
• Understand how the solution will look like - Have view on what to be proposed solutions - How the problem solved or opportunity will be reached. 
• Take and keep notes of all discussions gathered before raising the CR and have all put on the CR documents. 
• Follow up - Get CR number within SLA and initial discussion of solution with SMEs and delivery technical leads.

Managing SME:

• Manage different SME in various domain to ensure they achieve their deliverables to drive organizational goals i.e. Manage core six (6) domains. 
• Ensure that SME’s adequately capture and translate business requirements. 
• Ensure that SME’s conduct and complete their UAT within predefined timelines.

Partner Relationship & OPCO Service Delivery:

• Managing partner(s) and ensuring service delivery to agreed quality and SLA. 
• Ensuring value delivery to Smartcash by maintaining oversight of related managed services. 
• Ensuring continuous alignment of IT actions with Business Imperatives. 
• Ensure partner(s) develop and target IT capabilities towards high impact business initiatives.

Qualifications
Educational Qualifications:

• MSc/ bachelor’s degree in computer science, systems analysis or a related study.

Relevant Experience:

• 10-15 years of work experience on project management with relevant experience in Telecommunications/Financial Services/Fintech/Information Technology sectors.
• Have deep understanding of the Telco IT domain as well as architecture understanding for IT applications in a telecom environment. 
• Have expertise in managing Enterprise, Pre-paid, Post-paid, VAS and Mobile Money related applications.
• Have a clear understanding of what is needed to deliver Application automation and simplification related projects. 
• Have wide-ranging vendor management capability to continue strong working relationships with key stakeholders and external peers. 
• Ability to make knowledgeable decisions on which business technical requirements cannot be met. 
• Ability to assess the value from functions and capabilities of new technologies.
• Experience working in multi-vendor managed service IT operating model. 
• Demonstrated experience in engaging with senior level on resolving and presenting business problems
• Demonstrated experience in delivering large and complex IT projects. 
• Experience with Waterfall (PMP/Prince2) and agile development methodologies is preferable.

Application Closing Date
20th August, 2025; 11:59 PM.