Team Lead, Subsidiary Application Support at Verraki

Verraki is a proudly African company partnering with enterprises and governments to accelerate the development and transformation of Africa by providing business solutions designed for Africa. We build and implement technology solutions for seemingly intractable challenges, provide advisory services to drive the capacity and motivation for change, and curate innovative ventures to unlock new sources of growth across our continent.

We are recruiting to fill the position below:

Job Title: Team Lead, Subsidiary Application Support

Location: Lagos
Employment Type: Full-time

Responsibilities
Strategic Leadership:

• Ensure 99% uptime for core subsidiary applications (Finacle LOS, Treasury, CRM, RPA)
• Oversee incident, problem, and change management for subsidiary applications
• Implement performance monitoring and proactive maintenance strategies

Operational Excellence:

• Act as primary escalation point for all subsidiary application issues
• Align with headquarters application teams on upgrades and patches
• Manage vendor relationships for subsidiary-specific applications

Security & Compliance

• Enforce application security policies across subsidiaries
• Ensure compliance with PCI-DSS, AML (SAS), and data protection regulations
• Conduct quarterly vulnerability assessments

Innovation & Modernisation

• Drive automation of manual processes (30% annual target)
• Participate in disaster recovery planning and testing
• Identify and implement cost optimisation opportunities

Team & Stakeholder Management

• Lead a team of application support specialists
• Develop knowledge base and training programs
• Implement SLA-driven performance metrics

Qualifications
Education & Experience:

• Bachelor’s / Master's Degree in Computer Science, Engineering, or related field.
• 5+ years experience in application support, with 2+ years in a leadership role
• Experience in multi-location application management (preferably in banking/finance)

Certifications:

• ITIL,
• Finacle Admin
• Microsoft/RPA certifications

Skills & Attributes:
Expertise in:

• Stakeholder engagement and executive communication skills. Proven track record in navigating banking regulations while delivering iteratively.
• Finacle Suite, CRM (Microsoft Dynamics), RPA (Blueprism)
• SQL, API integrations, cloud platforms
• Monitoring tools (Splunk, Dynatrace, etc.).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: jobs@verraki.com using the Job Title as the subject of the mail.