Head of Business Operations at Tezza Business Solutions Limited

Tezza Business Solutions Limited is a leading Software Quality Assurance and Testing multinational with a regional office in Lagos, Nigeria. We are a Software Quality Assurance and Testing Services provider. Our primary goal is to be the "go to" Quality Assurance & Software Testing company in East and West Africa while developing offshore resources to fill test automation positions (and other hard to find software testing capabilities) in the North America and European markets.

We are recruiting to fill the position below:

Job Title: Head of Business Operations

Location: Island, Lagos
Employment Type: Full-time (Onsite)

Job Summary

• The Head of Business Operations will oversee the strategic and day-to-day management of the company’s operations, driving business growth, operational efficiency, and customer satisfaction.
• The role requires a seasoned professional with over 10 years of experience in business leadership, marketing, growth strategies, customer relations, and digital/online marketing.
• The ideal candidate will combine operational excellence with modern, innovative business practices to scale the company sustainably.

Key Responsibilities
Strategic Leadership & Business Growth:

• Develop and implement operational strategies aligned with the company’s goals.
• Identify new market opportunities and lead business expansion initiatives.
• Collaborate with senior leadership to set revenue, profitability, and growth targets.

Marketing & Growth:

• Oversee marketing strategies including digital campaigns, branding, and product positioning.
• Leverage online marketing tools (SEO, SEM, social media, email marketing) to drive brand visibility and lead generation.
• Monitor market trends and competitor activities to inform growth strategies.

Operations Management:

• Streamline operational processes for efficiency and cost-effectiveness.
• Oversee resource allocation, budgeting, and operational forecasting.
• Ensure compliance with regulatory and internal policies.

Customer Relations & Retention:

• Design and implement customer success strategies to improve client satisfaction.
• Establish and maintain long-term relationships with key clients and partners.
• Use data analytics and feedback to enhance customer experience.

Team Leadership & Development:

• Lead, coach, and mentor the operations, marketing, and customer success teams.
• Build a high-performance culture with clear accountability and growth opportunities.
• Facilitate cross-functional collaboration between departments.

Qualifications & Experience

• Bachelor’s Degree in Business Administration, Marketing, or related field (MBA preferred).
• Minimum of 10 years of progressive experience in business operations, marketing, or growth management.
• Proven track record in scaling businesses and leading operational transformation.
• Strong background in digital and online marketing strategies.
• Excellent leadership, communication, and decision-making skills.
• Data-driven mindset with expertise in business analytics tools.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online