Accountability Assistant at Center for Advocacy Transparency and Accountability Initiative (CATAI)

Center for Advocacy, Transparency, and Accountability Initiative (CATAI), founded in 2018, is a registered NGO with a head office in Maiduguri, Borno State, with offices across Yobe and Adamawa states. We have been visible in Borno, Adamawa, and Yobe states implementing projects in education, protection (child/GBV), WaSH, nutrition, empowerment/livelihood, governance, and peacebuilding.

Our approach is aligned with our mission to enhance service delivery and empower citizens through our humanitarian, development, and peacebuilding nexus (HDP). CATAI is dedicated to enhancing service delivery through citizen empowerment. Its mission is to promote a just society across all regions in Nigeria through advocacy, research, impact, and innovation, focusing on institutional reforms, capacity building, and citizen empowerment. By creating platforms for dialogue, enabling informed debates, and building citizen capacity, CATAI strengthens local communities, allowing individuals to act as catalysts for addressing societal issues. The organization is committed to advocating for and promoting quality education, particularly for girls in marginalized communities, and utilizing technological means to enhance children’s productivity through knowledge acquisition. CATAI provides marginalized and vulnerable communities with resources to amplify their voices independently and with integrity. It also promotes social, economic, and environmental progress to enhance democratic governance, citizen participation, and civic engagement.

We are recruiting to fill the position below:

Job Title: Accountability Assistant

Location: Yola South, Adamawa
Employment Type: Contract

Responsibilities

• The primary role is to ensure that a functional and accessible Community Feedback and Response Mechanism (CFRM) is in place for the 2,490 individuals we aim to serve.
• This position is vital for maintaining the trust of the communities we serve and ensuring our humanitarian assistance is effective, equitable, and dignified.

This involves:

• Managing feedback channels, including a dedicated toll-free hotline, to ensure beneficiaries can safely ask questions, raise concerns, or lodge complaints. Establish and maintain the Community and Feedback Mechanism in the communities of implementation.
• Ensuring transparency by supporting community sensitization sessions to inform households about their entitlements, the project process, and how to provide feedback.
• Assisting with Post-Distribution Monitoring (PDM) to help us understand if the assistance is meeting its objectives and how we can improve our processes.
• Playing a key role in ensuring that all assistance is delivered in a manner that is safe, respectful, and responsive to the needs of the most vulnerable, including women, the elderly, and persons with disabilities.
• Implement the different mechanisms for CFR as determined by the CATAI’s AAP SoP and ensure they are available in all field locations.
• Suggest evidence-based improvements on the tools to the MEAL Coordinator.
• Train field staff on the core pillars of AAP, namely Information Sharing, Community Participation and Feedback, and Complaint Management
• Ensure that beneficiaries can safely and easily access the Community and Feedback Mechanism
• Assist the MEAL Coordinator in creating monthly accountability work plans based on the work plans of other units.
• Ensure respect for confidentiality as well as age, gender, and diversity in all steps of the community and feedback mechanism process.
• Maintain documentation of records, and ensure classified community data is secured, and periodically updated in order to produce reports on a weekly and monthly basis to the MEAL Coordinator.
• Participate in the distribution of program information to communities, beneficiaries, and other stakeholders through a regular feedback mechanism
• Support the preparation of bi-weekly reports that show the various categories of complaints and the status of the complaints.
• Lead the handling of the CATAI toll-free line.
• Support training sessions of relevant staff members to support and ensure the quality implementation of accountability mechanisms and information provision plans.

Qualifications

• A Bachelor’s Degree in Management, Social Research, Science, Engineering, Development Studies, or a similar discipline.
• Minimum of 2 years of previous experience with implementing the Community Feedback Mechanisms or with monitoring and evaluation of humanitarian programs.
• Experience working in emergency response with NGOs, preferably in a humanitarian context.
• Excellent facilitation skills and a strong understanding of how to collect feedback safely and accurately from all members of a community, regardless of their age, gender, or other diversity factors.
• Knowledge of MEAL and AAP Approaches and SHERE Standard
• Solid computer skills and competency in MS Word and Excel as a minimum.
• Excellent communication, presentation, problem-solving, and interpersonal skills.
• Proficiency in the local languages of Kanuri and Hausa languages, Shuwa is an added advantage.

Values:

• Exemplifying integrity, accountability, and teamwork.
• Demonstrating commitment to CATAI.
• Embracing Cultural diversity.
• Embracing change and a strong commitment to results.

Application Closing Date
23rd August, 2025.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Policy Statements

• Center for Advocacy Transparency and Accountability Initiative (CATAI) operates in an equal opportunity environment that has policies that actively encourage gender equality, diversity, and social inclusion, Child Safeguarding, Adolescents and Youth Initiatives, PSEA, GBV, VAC, and Fraud. Only shortlisted candidates will be contacted.
• Our employees enjoy a work culture that promotes diversity and inclusion
• CATAI provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or genetics.