Service Delivery Team Lead at American Tower Africa

American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.

We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow’s needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!

We are recruiting to fill the position below:

Job Title: Service Delivery Team Lead

Job Reference: 1845
Location: Nigeria (On-site)

Job Description

• The Service Delivery Team Lead will manage site assets maintenance programs, both preventive and corrective, to ensure all requirements within scope are fulfilled for optimal performance of deployed assets, provide leadership and direction to the Service Delivery Committees towards timely resolution of identified operational issues.
• The incumbent will be a highly focused and driven individual, with a meticulous eye for detail, proficient with Microsoft office Excel, and challenged to hit high performance targets that are set to meet project deadlines.

Responsibilities
Essential Duties:

• Responsible for Coordinating Preventive & Corrective maintenance programs
• Responsible for coordination of service delivery improvement programs
• Responsible for coordinating ad-hoc interventions for site improvement where required
• Develop and maintain accurate records for assets management
• Develop process to continuously track power efficiencies on all sites and reduce overall generator run hours.
• Responsible for driving timely implementation of recommendations from Energy and Optimization team
• Must be able to manage and drive vendors and field teams on special projects
• Ensure timely and satisfactory closure of issues from the Quality Assurance Desk
• Provide support to Head of Operational Services on other assigned tasks.
• Maintain clear documentation of site assets and functionality, to guide assets deployment
• Assist in the Supplier Performance Evaluation Program.
• Ensure seamless integration of newly acquired sites.
• Provide reports and information as directed by the Head of Operational Services.
• Assist with analyzing data, identifying trends and making informed decisions.

Qualifications

• University Degree needed
• Wireless and/or telecommunications operations experience preferred but not essential.
• Must have 10 years of Operations & service delivery management relevant experience within multi-disciplined organization.

Application Closing Date
26th August, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online