Internal Control & Quality Assurance Associate at Lily Hospitals Limited

Lily hospitals Ltd, established since 1986 remains one of the foremost hospitals in Nigeria and within the South-South region of the country. It is the first private hospital in Nigeria to achieve ISO 9001:2000 quality management system certification from the Standards Organization of Nigeria (SON) and was also recently accredited with COHSASA (Council for Health Service Accreditation of Southern Africa) Certificate.

We are recruiting to fill the position below:

Job Title: Internal Control & Quality Assurance Associate

Location: Woji, Rivers
Employment Type: Full-time

About the Role

• We are seeking a detail-oriented and proactive Internal Control & Quality Assurance Associate to join our team.
• The ideal candidate will play a key role in monitoring, assessing, and improving quality processes, while ensuring compliance with internal control systems and international standards such as ISO, COHSASA, and Kaizen.

Key Responsibilities

• Conduct quarterly analysis of Net Promoter Score and other customer service evaluations.
• Perform monthly spot checks on clinical and non-clinical processes.
• Assess and report patient feedback through visits, surveys, and external audits.
• Investigate and resolve hazards, near misses, and incidents on a daily basis.
• Monitor and report implementation of Quality Improvement Projects (QIPs).
• Support internal quality audits and ensure compliance with ISO and COHSASA standards.
• Conduct risk assessments, identify control gaps, and support process improvements.

Key Result Areas (KRAs)

• Quality Assurance & Compliance
• Risk Assessment & Internal Controls
• Incident & Feedback Management
• Process Improvement & Reporting
• Regulatory & Standards Compliance

Requirements

• B.Sc./HND in a relevant science discipline.
• Minimum of 2 years’ experience in Quality Assurance or Internal Control, preferably in the healthcare or service sector.
• Strong knowledge of Quality Management Systems (ISO, COHSASA, Kaizen, DMAIC).
• Strong analytical, communication, and reporting skills.
• Residents from Port Harcourt are encouraged to apply.

Why Join Us?

• This is an exciting opportunity to contribute to organizational excellence by ensuring quality processes, risk management, and compliance with global standards.

Application Closing Date
5th September, 2025.