Managed Healthcare Operations Manager at Drugstore Nigeria

Drugstore Nigeria is Nigeria’s largest online pharmacy store where you can buy medicine. Buy drugs, medical and hospital equipment from registered pharmacies in Nigeria and get it delivered to you. Drugstore.ng enables easier and faster access to drugs. Pharmacies can reach more customers outside its locality, and reduce drug wastage due to expiry dates or low patronage. Patients can buy drugs confidently knowing that the pharmacy is registered and trustworthy.

We are recruiting to fill the position below:

Job Title: Managed Healthcare Operations Manager

Location: Lagos
Employment Type: Full-time

Overview

• The Managed Healthcare Operations Manager is responsible for coordinating and driving operational excellence in the delivery of products, a managed healthcare initiative serving our clients.

Responsibilities
Operational Oversight & Delivery Excellence:

• Oversee the execution of end-to-end managed healthcare operations including order processing, pharmacy coordination, service delivery, and logistics.
• Monitor, analyze, and optimize workflows to improve SLA adherence, reduce turnaround time (TAT), and enhance patient and partner satisfaction.

Cross-Departmental Collaboration:

• Coordinate with the Fulfillment, Procurement, and Logistics teams to ensure timely delivery and product/service readiness across partner pharmacies.
• Align operations with strategic objectives in collaboration with Sales, Marketing, Legal, HR, and Finance departments.

Process & Technology Integration:

• Work with the Digital Transformation Manager and Product teams to integrate tech-enabled solutions, dashboards, and workflows that improve visibility, efficiency, and traceability.
• Lead adoption of digital tools across the team.

Stakeholder Engagement:

• Support strategic partnerships
• Ensure high-level relationship management and communication with internal and external stakeholders.

Team Management:

• Provide operational leadership to team members.
• Monitor team productivity, training needs, and development plans.

Reporting & Performance Management:

• Develop and track key performance indicators (KPIs) across the team
• Present periodic reports to the Head of Business with recommendations for improvement.

Compliance & Quality Assurance:

• Ensure adherence to internal SOPs and external regulatory requirements in service delivery.
• Drive continuous improvement through QA feedback and data insights.

Qualifications and Experience

• Minimum of 5 years’ experience in healthcare operations
• Bachelor’s degree in Pharmacy
• Advanced degree is a plus.
• Proven experience working with digital health solutions and pharmacy networks

Core Competencies:

• Strong operational and process management skills
• Stakeholder relationship and partnership management
• Experience in managed healthcare or health insurance
• Tech-savvy with experience implementing digital tools
• Cross-functional team collaboration
• Data-driven decision making
• Strategic thinking and execution
• Excellent communication and leadership skills

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: careers@drugstoc.com using the Job Title as the subject of the email.

Note: All applications will be treated with strict confidentiality.