Therapeutic Area Lead at Novartis

Novartis provides healthcare solutions that improve and extend people’s lives. We use science-based innovation to address some of society’s most challenging healthcare issues. We discover and develop breakthrough treatments and find new ways to deliver them to as many people as possible. Our company is focused on industry-leading divisions with innovation power and global scale: pharmaceuticals, eye care and generic medicines

We are recruiting to fill the position below:

Job Title: Therapeutic Area Lead OTS, SSA

Job ID: REQ-10059583
Location: Ikeja, Lagos
Job Type: Full time
Employment Type: Regular
Functional Area: Sales
Division: Corporate Affairs
Business Unit: Universal Hierarchy Node

Job Summary

• The Therapeutic Area Lead OTS is responsible for driving the sales operations plan and for achieving agreed sales and broader performance targets for their part of the organization/specific product area.

Additionally, the Therapeutic Area Lead OTS will:

• Support the development of an effective sales team through training and coaching or management of key commercial programs.
• Be accountable for driving and optimizing profitability and market share growth.
• Elaborate on local strategy and tactical plans and ensure their implementation; this includes developing close relationships and calling on targeted customers as well as executing field activities.
• Manage Project development in performance and adjust plans accordingly.
• Support on development and implementation of customer-centric and patient-centric programs which create value to key customers and stakeholders so as to maximize Novartis access and market share.
• Actively seek business opportunities, based on a clear and full understanding of products and territory accounts.
• The main goal is to enhance an individualized Customer Experience to our stakeholders using an omnichannel engagement approach provided by all functions and departments.

Major Accountabilities

• Required to travel regionally for customer visits.
• Accountable for achieving agreed sales, productivity and performance targets.
• Creates and executes business plans to drive this achievement and is responsible for execution of brands’ strategic and tactical plans in line with company strategy and standards.
• Works independently to maintain existing clients and to develop new business opportunities.
• Manages and optimizes effective allocation of resources to deliver required business results.
• Manages area sales and expense budgets.
• Become a consultant for Brand-Teams and Customer Facing roles to help them to embed an Omni-Channel congress & event strategy as part of their business processes (Brand Plans & Account Plans) customized according to the need of the individual stakeholder.
• Monitor, revise and analyze impact, define new omnichannel KPIs to optimize customer engagement, maximizing the customer experience
• Manages relationships with key accounts’ decision makers, medical experts, patient associations; and other colleagues across business functions to achieve desired results.
• Integrates and assess Global/Regional congress and event strategies and tactics as well as shares Best Practices with them.
• Masters product knowledge and disease area knowledge.
• Gathers and is updated on required information regarding the market, key competitors’ market data, pricing intelligence, key accounts etc.
• Ensures Excellency in Customer Satisfaction and Customer Services.
• Complete all reporting and administrative requirements in a timely and accurate manner.
• Operates within Novartis compliance, policies and procedures; and creates a culture that ensures all reports, direct and indirect, do the same. Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt

Key Performance Indicators

• Achievement of sales revenue and market share targets vs plan
• Management of operating expenses within agreed budgets through effective monitoring and reporting systems
• Customer Satisfaction and Key accounts relationship maintenance within the Assigned territory
• Field force efficiency, Product launch Success Rate
• Support patient and customer centric programs
• Customer Experience performance within the assigned territo

Minimum Requirements 
Education & Qualifications:

• University Degree in Science and/or Business Marketing or equivalent is preferred

Work Experience:

• Able to understand changing dynamics of pharmaceutical industry
• Market Knowledge and Network is desirable
• Pre-launch activities
• Sales in Healthcare / Pharma / related business
• Experience with Innovative pharmaceuticals or medical products market, preferably in Oncology, Transplant and Sickle Cell Disease
• Successful in-person and virtual customer facing experience in healthcare pharma sector
• 3 - 5 years’ Sales and Operational experience in customer-facing roles
• Demonstrated operational skills and performance delivery, ideally in leading transformational change
• Establishing and managing strategic partners
• Excellent analytical, strategic and KPI measurement combined with strong Marketing / Project Management skills
• High drive for superior results, process improvement and simplification
• Excellent collaboration skills – ability to partner across suppliers, internal functions and other regions

Skills:

• Innovative and strategic thinking
• Digital Skills – Presentations (via PowerPoint and MS Teams)
• Analysing sales data – via Excel
• Interpersonal skills / Emotional Intelligence
• Negotiation / Influencing skills
• Coaching techniques / Situational Leadership
• Planning and decision making
• OnCore/DICE/OnE Coach
• Conflict management
• Art of listening and Emotional intelligence.
• Effective Delegation
• Business planning
• Creating a Healthy Culture
• Data analytics
• Cross-functional collaboration

Languages:

• English.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online