Hotel Manager at Residency Hotels Limited

Residency Hotel Limited is one of the leading hospitality industries in Nigeria with over 10 branches across the nation and more than 30 years in the industry.

We are recruiting to fill the position below:

Job Title: Hotel Manager

Location: Independence Layout, Enugu
Employment Type: Full-time

Description

• The General Manager is responsible for driving operational excellence, boost revenue growth, and foster a culture of exceptional service delivery.
• This role demands strong leadership, a deep understanding of the hospitality sector, and a commitment to maintaining high standards of quality and customer satisfaction at the hotel.

Key Responsibilities
Operational Management:

• Revenue generation through strong customer relationship and aggressive marketing targeting key customers within the area.
• Oversee daily operations across hotel to ensure efficiency and effectiveness.
• Develop and implement policies and procedures to standardize and maintain quality operations.
• Monitor financial and operational metrics to meet revenue and profit targets.

Leadership and Team Management:

• Lead and inspire teams to deliver outstanding guest experiences and achieve organizational objectives.
• Recruit, train, and develop employees to sustain high-performance levels.
• Conduct performance reviews and provide feedback for continuous improvement.

Strategic Planning:

• Formulate and execute strategies to enhance business growth and competitive positioning.
• Identify opportunities for partnerships and new revenue streams.
• Stay informed about market trends and competitor activities to adapt strategies effectively.

Guest Experience and Quality Assurance:

• Ensure consistent, high-quality experiences for all guests across departments.
• Address guest feedback and complaints professionally and promptly.
• Regularly assess facilities and services to maintain or exceed standards.

Compliance and Risk Management:

• Ensure compliance with all health, safety, and regulatory requirements.
• Manage budgets and optimize resource allocation in the guest house.
• Implement effective risk management measures to protect organizational interests.

Qualifications and Skills

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field
• 2-4 years of managerial experience in the hospitality industry, with a proven track record of success.
• Strong leadership and decision-making abilities.
• Excellent interpersonal and customer service skills.
• Proven ability to manage multiple challenges and teams effectively.
• Proficiency in hospitality management software and tools.

Application Closing Date
10th September, 2025.