Customer Service / Social Media & Event Coordinator at Staffora Global Limited

Staffora Global Limited - Our client specializes in creating memorable Christmas experiences that light up homes, businesses, and communities. Their work blends creativity, elegance, and professionalism to deliver festive moments that leave lasting impressions.

Joining us means being part of a vibrant and collaborative team where your skills in customer service, social media, and event coordination directly bring joy to clients. As the company expands, this role offers the chance to grow while making the holiday season unforgettable for many.

We are recruiting to fill the position below:

Job Title: Customer Service / Social Media & Event Coordinator

Location: Lekki Phase I, Lagos
Employment Type: Full-time

Role Summary

• We are looking for a Customer Service / Social Media & Event Coordinator who will be the friendly voice of the brand, manage customer interactions, and drive online engagement.
• You will also play a key role in organizing festive events and activations that showcase our client’s unique decorations.

Key Responsibilities

• Handle customer inquiries via phone, email, WhatsApp, and social media.
• Manage social media pages, post engaging content, and respond to comments/messages.
• Coordinate small events, activations, and brand showcases.
• Collect customer feedback and ensure a positive client experience.
• Work with the operations team to ensure timely communication and project updates.
• Prepare simple weekly reports on inquiries, bookings, and social engagement.

KPIs

• Responsiveness: Respond to all customer inquiries within agreed timelines.
• Customer Satisfaction: Maintain at least 90% positive feedback.
• Engagement: Achieve steady monthly growth in followers and interactions.
• Conversion: Ensure at least 25% of inquiries convert to bookings.
• Event Success: Deliver events with at least 90% of planned attendance.

Requirements

• Bachelor's Degree in Communications, Marketing, Business, or related field.
• 2+ years’ experience in customer service, social media, or event coordination.
• Strong written and verbal communication skills.
• Hands-on experience with Instagram, TikTok, and Canva (basic content creation).
• Organized, creative, and able to multitask under pressure during the festive season.

Compensation
N200,000 / month.

Application Closing Date
22nd September, 2025.

How to Apply
Interetsed and qualified candidates should:
Click here to apply online