Business Administrator at The Y Brand

The Y Brand - We are a Brand Strategy education company, making brand strategy simple, powerful and accessible. We teach you how to build your brand like a strategist. We offer tools, training and education to help you build a powerful brand without expensive consulting. For entrepreneurs, founders, marketing professionals, small businesses, and large organisations. Whether you’re launching a product, scaling your business, or repositioning your message — The Y Brand gives you the clarity and tools to build from the inside out. We believe that brand clarity is a right - not a luxury.

We are recruiting to fill the position below:

Job Title: Business Administrator

Location: Greenfields estate - Opic Isheri North, Lagos
Employment Type: Full-time (Onsite)

Job Description
Who You Are:

• You are a seasoned operator with experience managing businesses. You are highly organised, process-driven, and confident running day-to-day business activities independently while building systems that scale. You’re organized, proactive, and a natural problem-solver who can juggle multiple tasks without feeling overwhelmed. You think like a project manager, ensuring things get done efficiently, whether handling orders, coordinating events, or managing customer relationships.
• You thrive in dynamic environments, proactively identifying gaps and creating solutions. You understand both the creative and operational sides of a consumer brand — balancing product quality, team coordination, vendor relationships, and customer satisfaction.
• You are great with people — leading and motivating staff, building strong relationships with vendors and customers, and managing conflict calmly when needed. You combine business acumen with practical execution. You’re digitally savvy, leveraging technology and tools (Excel/Google Sheets, Notion, Docs, etc.) to streamline operations, track performance, and make data-informed decisions.
• Most importantly, you are trustworthy, dependable, and able to run the business largely on your own while keeping the founder updated with clear, concise reports and recommendations.

Why This Role Matters:

• This role is critical to freeing the founder from day-to-day functional work so she can focus on strategic growth. By leading and optimising rosellebrew’s operations and driving sales with innovative, effective initiatives, you will position the brand for significant growth. You will bring structure, efficiency, and vision to both businesses — ensuring its smooth operation even when the founder is unavailable.
• Your role bridges backend efficiency with customer experience, ensuring that both brands grow without chaos or bottlenecks.
• Who Your Internal Customers Are and How This Role Delivers Value
• Founder: You ensure the founder is freed from daily operations, enabling her to focus on strategy and vision.
• Team Members & Staff: You lead and manage staff effectively, creating a positive, productive work environment.
• Vendors & Customers: You maintain strong, professional relationships with suppliers, vendors, and customers to support growth and satisfaction.

Responsibilities
As a Business Administrator, you are the backbone of our operations, ensuring that both rosellebrew and The Y Brand run smoothly.

• Operations & Administration (Efficiency & Execution)
  • Ensure orders, inventory, vendor and customer relationships are handled efficiently, making it easy for customers to buy and enjoy our products.
  • Manage inventory, supply chain, production schedules, and vendor relationships.
  • Streamline and document processes, setting up systems to ensure consistency and accountability.
  • Drive sales growth by developing and executing strategies for customer acquisition, retention, and engagement.
  • Lead, supervise, and develop staff, creating a cohesive and high-performing team.
  • Manage budgets and basic financial reporting.
  • Prepare and present regular business performance updates with insights and recommendations.
  • Use technology and digital tools to optimise workflows, track performance metrics, and maintain accurate records.
• Customer & Community Management (People & Engagement)
  • Oversee and shape communication across all touchpoints, including digital and physical interactions
  • Direct and drive production of content and communication to audience, clients and customers
  • Monitor and engage with customer feedback on social media (DMs, comments, basic replies).
  • Coordinate and provide customer support for The Y Brand’s webinars and workshops.
  • Manage customer database and ensure follow-ups where necessary.
• Brand & Event Coordination (Visibility & Growth)
  • Assist in the planning a nd execution of events for both companies (workshops, launches, activations, events, brand pop-ups).
  • Ensure a smooth experience for participants, speakers, and partners at The Y Brand’s webinars and workshops.
  • Collaborate with vendors to prepare branded materials for events.
  • Manage logisti cs for brand activations, ensuring setup and teardown are handled efficiently.
• Digital & Administrative Support (Tech & Organization)
  • Maintain business record s, invoices, and key operational documents in Notion.
  • Create basic marketing materials in Canva (e.g., flyers for events, simple graphics for promotions).
  • Support The Y Brand in organizing webinar recordings, customer resources, and digital product logistics.
  • Ensure smooth day-to- day operations by keeping things organized, documented, and easy to track.

Performance Metrics / KPIs For This Role

• Operational efficiency and adherence to newly documented processes.
• Growth in sales revenue and customer base.
• Improved inventory accuracy and vendor reliability.
• Staff performance and retention.
• Timeliness and quality of business performance reporting.
• Successful execution of The Y Brand and rosellebrew events.
• Positive customer and vendor feedback.

Requirements

• Proven experience in a managerial or operational role.
• Strong project management skills with a track record of delivering results.
• Excellent leadership and people-management skills; able to motivate, train, and resolve conflicts effectively.
• Expert-level proficiency in digital tools including Excel/Google Sheets, Notion, Google Workspace, and other relevant platforms.
• Strong business acumen with the ability to balance creative vision with operational needs.
• Proactive, solutions-oriented mindset; able to work independently and make sound decisions.
• Excellent written and verbal communication skills.
• A passion for health, innovation, and creating memorable customer experiences.
• Own a personal computer.
• Able to commute daily to OPIC, Isheri (Lagos/Ogun).

Potential Career Path

• Operations Manager
• Business Manager
• General Manager

Leadership Level of Role
Level 7
Defined as follows:

• Level 9: Create optimal teams - yielding consistently remarkable results both internally & externally
• Level 8: Strategize, manage, guide change at company, team, individual levels
• Level 7: Powerfully + consistently influence, enroll, engage, align internally & externally
• Level 6: Powerfully + consistently lead others internally
• Level 5: Act & report routinely
• Level 4: Act & report immediately
• Level 3: Recommend, then act
• Level 2: Ask what to do
• Level 1: Wait to be told

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online