Officer, Client Service at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Officer, Client Service

Location: Victoria Island, Lagos
Employment Type: Full Time

Job Description

• To ensure that the needs of clients, both existing and prospective, are adequately satisfied. To respond to clients’ queries received via telephone, emails or during meetings with walk-in clients.

Job Responsibilities

• Responsible for attending to walk-in and call-in clients and ensuring that their needs are adequately met in a professional, courteous and efficient manner.
• Providing error free and timely information to clients.
• Respond to clients’ enquiries via email within 24 hours.
• Cross-selling of products of the Group
• Responsible for ensuring that the Company’s products are not mis-understood by the clients.
• Direct development of client customized solutions
• Ensures that MUD – Material Unusual and Difficult transactions/clients are delegated upwards.

Qualifications

• University Degree in Economics, Business Administration or related fields.

Experience:

• Understanding of the capital market & its operations, products and services
• 2 - 3 years' experience in the customer service industry/unit preferrably in a Stockbrocking firm.

Behavioural Competencies:

• Understanding People
• Articulating Information
• Interacting with People
• Establishing Rapport
• Exploring Possibilities.

Technical Competencies:

• Banking Process & Procedures
• Customer Understanding 
• Product Knowledge 
• Active Listening
• Query Resolution.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified canddiates should:
Click here to apply online