Relationship Officer / Manager, Branch Sales at FCMB Asset Management Limited (2 Openings)

FCMB Asset Management Limited was established in 1997 to provide portfolio management and investment advisory services to individual and institutional clients, globally. The company commenced operations in 2000 under the name First City Asset Management Limited. The company's name changed to FCMB Asset Management Limited in October 2019. FCMB Asset Management Limited is a wholly-owned subsidiary of CSL Stockbrokers Limited, a member of FCMB Group Plc. CSL Stockbrokers has existed for more than thirty years and is one of the top stockbroking companies in Nigeria.

FCMB Group Plc is a leading financial services institution in Nigeria and one of the top eight lenders in the country. FCMB Asset Management Limited is rated by two credit-rating agencies: an Investment Manager rating A- (IM) by Agusto & Co, and A-(NG) (Long-term Issuer) and A2(NG) (Short-term Issuer) by Global Credit Ratings Company Ltd. We offer professional investment management services, and we can provide fund management solutions across asset classes, markets, and currencies.

We are recruiting to fill the position below:

Job Title: Relationship Officer / Manager, Branch Sales

Locations: Awka and Onitsha - Anambra
Employment Type: Full-time

About the job

• The Relationship Officer/Manager is responsible for developing and managing customer relationships, driving business growth, and ensuring excellent service delivery.
• The role involves identifying new business opportunities, cross-selling banking products, managing client portfolios, and ensuring adherence to risk and compliance guidelines in line with the bank’s policies and the regulatory framework of the Central Bank of Nigeria (CBN).

Key Responsibilities
Business Development & Sales:

• Source, acquire, and grow new customer relationships (Retail, SME, Commercial, or Corporate depending on role level).
• Drive sales of the bank’s products and services (loans, deposits, cards, digital banking, investment products, etc.).
• Achieve assigned deposit, loan, and revenue targets.
• Develop strategies to penetrate new markets and deepen existing customer relationships.

Relationship Management:

• Maintain and strengthen long-term customer relationships through regular engagement.
• Serve as primary contact person for assigned customers, providing financial advice and solutions.
• Monitor client accounts to anticipate needs and resolve issues proactively.
• Ensure prompt handling of customer requests, complaints, and inquiries.

Credit & Risk Management:

• Prepare and review credit proposals in line with the bank’s credit policy and regulatory guidelines.
• Monitor loan performance, collections, and portfolio quality.
• Identify and mitigate potential risks in customer relationships.
• Maintain compliance with internal risk policies and CBN regulatory requirements.

Customer Service & Retention:

• Provide excellent service delivery to ensure high customer satisfaction and loyalty.
• Implement customer retention strategies to reduce attrition.
• Promote the use of the bank’s digital channels and self-service platforms.

Market Intelligence & Reporting:

• Gather market and competitor information to support business strategy.
• Provide periodic reports on sales performance, customer feedback, and portfolio status.
• Track KPIs such as loan book growth, deposit mobilization, and cross-sell ratio.

Key Performance Indicators (KPIs)

• Growth in deposit and loan portfolio.
• Achievement of monthly/quarterly sales targets.
• Quality of credit portfolio (non-performing loans ratio).
• Customer retention rate and satisfaction score.
• Cross-sell ratio of banking products.
• Timeliness and accuracy in reporting and compliance adherence.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Economics, Finance, Banking, Marketing, or related field.
• Professional certifications (e.g., ICAN, ACCA, CIBN) are an advantage.
• 2–5 years’ experience in sales, marketing, or relationship management (for Officer level).
• 5–10 years’ banking experience with proven portfolio management skills (for Manager level).
• Strong knowledge of banking products, credit analysis, and regulatory requirements.
• Excellent sales, negotiation, and presentation skills.
• Strong analytical and problem-solving ability.
• High customer service orientation with good interpersonal skills.
• Proficiency in MS Office and familiarity with banking applications/CRM tools.

Application Closing Date
Not Specified. 

How to Apply
Interested and qualified candidates should send their CV to: Leonard.Nwaorgu@FCMB.com using the Job Title as the subject of the email.