Head, Food & Beverage at Bricklane Consulting

Bricklane Consulting, a recritment consulting firm, is recruiting to fill the position below:

Job Title: Head, Food & Beverage

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• Displays leadership guest hospitality, exemplifies excellent customer service
• Participation and input towards F&B Marketing activities.
• Report on sales results and productivity to management.

Basic Function:

• Preparation of Sales Promotions & Mailings.
• Customer Follow-up on timely basis.

Principal Duties

• Preserve excellent levels of internal and external customer service.
• In charge of developing the restaurant's profitability, the F&B Headeaborates and controls the operating operational,quality,and administrative functions are carried out properly.
• As a Food & Beverage Head, you are responsible for managing all aspects of the food and beverage service
• The Food & Beverage Head for Gaby Lagos is responsible for managing all the club's entire food service
• Telemarketing to Members and previous customers to inquire about possible future bookings and Specifically, you will be responsible for performing the following tasks to the highest standards:
• Full-Time Working Hours is required and participates in the recruitment and training.
• Handle all Food & Beverage inquiries and ensures timely follow up on the same business day.
• Coordinate with all meeting / event planners on their specific event requirements and informing
• Manage inventory, purchase, storage and use of food and beverage stock items.
• Assign duties to all Front of House staff, instructing work duties and communicating with them of services & facilities offered. This includes proposals, contracts, estimated and actual budget of each point of sale, manages purchases, participates in the creation of the menu and in the setting.
• Identify customers’ needs and respond proactively to all their concerns. 
• Motivation and teamwork.
• Quality of Food & Beverage services and department phone handling.
• Establish targets, KPI’s, schedules, policies, and procedures for team.
• Collaborate with the Head Chef during food tasting sessions and guide service staff on all.
• Minimise number of guest/ member complaints.
• Ensure that services meet customer specifications.
• Check all set-ups for restaurant, events and Haven, Hub, functions. Responsible for the correct
• Consistent check of Food and Beverage quality, restaurant, members lounge (Haven), Hub services
• Ensure professional attitude and proper business attire when on property,ready to attend to a guest at anytime.
• Comply with all health and safety regulations.
• Ensuring Food & Beverage Standards and Responsibilities are Met.
• Provide a monthly fore cast together with Head Chef.
• Assure the maintenance of bar control policies.
• Attend meetings with CEO, GM, and Head Chef to discuss business strategy and review
• Administers the performance appraisal process for direct reports
• On going action plan progress, and other meetings as required.
• Responsible for over seeing all scheduling with in the department.
• Participate in menu planning for promotions.
• Lead FOH team with daily briefings and regular training, and appraisals.

Cost Control:

• Maintains proper controls over purchase orders and requisitions

Staffing / Human Relations:

• Establishes guide lines so employees understand expectations and parameters.
• Reviews beverage cost analysis daily to in line with budget and forecast
• Empowers employees to provide excellent customer service.
• Ensures employees are treated fairly and equitably.
• Observes service behaviour of employees and provides feedback to individuals
• Personal development and growth.
• Standard Operating Procedures (SOPs) and supports the Peer Review Process.
• Ensures professional staff attitude, proper appearance and uniform standards.
• Discipline of personnel when required.
• High employee retention managers.
• Manage staff performance issues in compliance with club policies and procedures.
• Ensures bar inventory for functions ,including opening and closing inventories, accurate bar.

Training & Development:

• Competitive analysis every three months by gathering data from competitors such as, room rental
• Conduct section/ departmental meetings and staff daily briefings.
• Attendance and participation at daily F&B meeting and Department Head meetings.
• Ensures availability to staff incase of emergency
• Ensures disciplinary procedures are appied and documentation completed according to summaries and cash deposits are prepared.
• Team work-Relations with co-workers and management.
• Ensure employees receive daily training to understand Guest/Members expectations.
• Monitors monthly beverage inventory turn over and slow-moving items rates,menu pricing etc.
• Assist with menu planning and pricing competitive surveys and other aids start up business
• Report any deficiencies in equipment and facilities.
• Continually improve product and obtain feedback from members, guests,CEO and GM.
• Structure and relays any recommendations from the rest of FOH Team.
• Flexibility to respond to a range of different work situation improvement.
• Participation in overall Club Maintenance and cleanliness.
• Committed to delivering a high level of customer service
• Timely analysis of Food & Beverage Prices in relation to competitors.
• Experience managing and developing staff directly,efficiently,and effectively to the best of her/his judgment.
• Food & Beverage experience in managerial capacity
• A Food & Beverage Head serving GAIA AFRICA’s Gaby Lagos is always working on behalf of Members.

Physical, Mental and Visual Skills:

• Guests of Gaby Lagos.

To successfully fill this role, you should maintain the attitude, behaviour, skills, and Excellent leadership, interpersonal and communication skils values that follow:

• Accountable and resilient
• Achieve budgeted food sales, beverage sales, labour costs and profitability.
• Keep ahead of trade practices in the food service industry through trade magazines,
• Overall maintenance of the club operation at a level in keeping with the standards prescribed.
• Ability to work well under pressure in a fast-paced environment and manage pressures
• Communicate with the GM on guest-related activities and comments, solving any problems.

Others:

• Build guest loyalty and develop cordial relationships with regular guests/members.
• Ability to use logical or rational thinking to solve problems.
• Highly responsible & reliable & oyal
• Food hygiene qualifications
• Ability to work cohesively with colleagues as part of a team
• Reviews comment cards, guest satisfaction results and other data to identify areas of Experience managing food and beverage costs.
• Recommend to GM changes in restaurant–bars-lounge equipment and organisational
• Ability to focus attention on guest needs,remaining calm and courteous always.

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

• Some lifting and carrying up
• Strong background in fine dining
• Constant standing and walking throughout shift.

Educational, Development and Work-Related Experience

• Degree/certification/training in food & beverage/hospitality management is preferred.
• Passion for food and wines
• Previous food&beverage experience in similar role.

IT proficiency:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Occasional kneeling, pushing,pulling, lifting
• Advance food hygiene qualification
• Occasional ascending or descending stairs
• Events background is an advantage
• Excellent organisational and analytical skills.

Salary
N250,000 -  N300,000 Monthly.

Application Closing Date
29th August, 2025.

How to Apply
Interested and qualified candidates should send their CV to: bricklanerecruitment@gmail.com using the Job Title as the subject of the email.