General Manager at Shoregate Hotels

Shoregate Hotels - A reputable hotel in Nigeria, requires the services of the position below:

Job Title: General Manager

Location: Nigeria

Job Summary

• The General Manager is responsible to manage property operations on a day to day basis to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control.
• Coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.

Essential Duties and Responsibilities
These include the following (other duties may be assigned):

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.

Financial and Sales:

• Responsible for preparation of property budget and forecasts.
• Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit.
• Explains and manages financial activities. Reconcile all financial accounts.
• Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.
• Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors.
• Works with Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports.
• Identifies and seeks out potential business in local market. Maintains relationships with local companies and key people to increase Shoregate’s visibility within the local market.
• Coordinates and implements sales and marketing activities of the property.

Guest Satisfaction:

• Promotes 100% guest satisfaction throughout property. Instills the 100% guest satisfaction objective to all employees.
• Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives.

Employee Management:

• Recruits qualified applicants. Trains employees in accordance with company standards.
• Motivates and gives direction to all employees.
• Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.
• Adheres to federal, state and local laws employment related laws and regulations.
• Manages employee personnel forms, including hiring, performance evaluations, payroll and benefits related information, required Federal and State postings, etc.
• Conducts coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations.
• Ensures that employee related issues are resolved in a manner consistent with company policies.
• Performs duties in all aspects of hotel operations whenever needed.

Property Appearance:

• Inspects and documents repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance.

Miscellaneous:

• Serves as "Manager on Duty" .
• Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties to ensure the optimum operation of the property.

Supervisory Responsibilities

• Directly manages the hotel staff on a daily basis; supervises all employees on the Property. Is responsible for the overall direction, coordination, and evaluation of this unit.
• Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirement
Education and/or Experience:

• A minimum of 5 years’ experience in hotel and catering field with at least 3 years in a managerial position of a 4 star hotel.
• BSC/HND/ BA

Language Skills:

• Ability to read and speak the English language and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
• Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.
• Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property. Conversational Spanish would be beneficial.

Organization and Time Management Skills:

• Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.

Computer Skills

• Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online