Remote Monitoring System (RMS) Back Office Support Officer at Galooli

Galooli - Since its establishment in 2009, Galooli has been developing advanced software and hardware solutions that enable the seamless and efficient management of remote assets.  With a consistent track record of global growth and innovation, Galooli provides a full range  of customer-centric solutions that are tailored to each industry’s specific needs, empowering our customers to make data-driven decisions that increase productivity, efficiency, and returns on their  investments while reducing operational costs.

From telecommunication towers to the automotive industry, we continuously innovate to ensure our customers successfully manage their stationary and mobile remote assets via a single, smart, integrated platform. Over the years, we’ve honed our focus and skills on driving efficient, sustainable energy use, optimizing our software and physical solutions to meet our customers’ pressing and evolving needs. We continue to  pride ourselves on our exceptional service and support, and  remain committed to offering leading solutions that empower your energy use.

We are recruiting to fill the position below:

Job Title: Remote Monitoring System (RMS) Back Office Support Officer

Location: Lagos
Employment Type: Full-time

Description

• We are looking for a dynamic and motivated RMS Back Office Support who thrives in a fast-paced environment and is passionate about technology.
• If you have a proactive mindset, a strong desire to learn and grow, and the energy to tackle challenges head-on, we would love to have you join our team!

Summary

• Responsible for remote monitoring, managing telecom site operations, and performing data analysis to optimize network performance.
• This role involves analyzing large data sets to identify trends, generate reports, and support decision-making processes, while also addressing network issues in real time.

Responsibilities

• Monitor and manage network elements remotely through RMS platforms.
• Provide back-office support for field engineers by issuing remote commands, diagnostics, and performance checks and providing data-driven insights to resolve issues.
• Log, escalate, and follow up on faults and alarms in coordination with NOC and field teams.
• Maintain accurate logs of remote interventions, system health checks, and issue resolutions.
• Generate daily/weekly reports on system performance, alarm trends, and remote actions taken.
• Assist in remote configurations, firmware updates, and parameter changes as instructed by the engineering team.
• Collect, clean, and analyze data from remote monitoring systems and network equipment
• Develop and maintain dashboards to track network performance metrics.
• Identify patterns and trends to predict potential issues.
• Prepare analytical reports highlighting key insights and recommendations.

Requirements
Educational Qualifications

• Bachelor’s Degree or Diploma Data Science, Computer Science, Electrical Engineering, or related field.
• Certifications in Data Analytics (Data Analytics, Microsoft Power BI) and telecom monitoring are an advantage.

Experience

• Previous experience in a telecom NOC (Network Operations Center) with data analysis responsibilities is highly desirable.
• Minimum 2-3 years of experience in telecom operations, network monitoring and data analytics.

Application Closing Date
Not Specified.