Managing Director - Hotel Operations at Domeo Resources International

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Title: Managing Director - Hotel Operations

Location: Abuja (FCT)
Reports To: Board of Directors

Role Summary

• The Managing Director (Hotel Division) will provide overall leadership, strategy, and management of the hotel business.
• This role requires a seasoned hospitality professional with proven industry experience, strong brand development skills, and the ability to deliver sustainable profitability while ensuring world-class guest experiences.

Key Responsibilities
Strategic Leadership & Brand Positioning:

• Define and execute the hotel’s vision, mission, and long-term growth strategy.
• Build and position the hotel brand to become a market leader in Abuja and beyond.
• Drive innovative marketing campaigns, digital visibility, and PR initiatives.

Financial Performance & Business Growth:

• Oversee budgets, financial planning, and P&L management.
• Drive revenue growth through occupancy optimization, events, and partnerships.
• Ensure cost efficiency and operational profitability.

Guest Experience & Service Excellence:

• Implement international service standards to enhance customer experience.
• Monitor guest satisfaction and ensure issues are addressed promptly.
• Champion continuous improvement in service delivery.

Operational & People Management:

• Provide leadership to all hotel departments (front office, F&B, housekeeping, sales, etc.).
• Recruit, train, and retain top-performing hospitality staff.
• Establish efficient systems, processes, and compliance with hospitality regulations.

Partnerships & Business Development:

• Forge strong relationships with corporate clients, travel agencies, and event organizers.
• Expand revenue streams through strategic collaborations and hospitality packages.
• Represent the hotel at industry events and tourism forums.

Key Performance Indicators (KPIs)
Financial Performance:

• Revenue growth: Minimum 15% YoY revenue increase
• Profitability (EBITDA margin): Maintain/improve margin at 20–25%
• RevPAR (Revenue per Available Room):Achieve industry benchmark or above

Guest Satisfaction:

• Guest rating/satisfaction scores: 90%+ positive reviews across platforms (TripAdvisor, Google, Booking.com)
• Repeat guest ratio: Minimum 30% repeat bookings

Brand Visibility:

• Social media & digital engagement: 20% quarterly growth in online reach & engagement
• PR & partnerships: Minimum 5 high-value partnerships annually (corporate/event/travel agencies)

Operations:

• Occupancy rate: Maintain average 75–80% occupancy
• Service delivery standards: <5% service complaints unresolved per month

HR & Leadership:

• Staff turnover rate: Keep below 10% annually
• Employee engagement & training: 100% of staff undergo annual training & appraisals

Compliance & Governance:

• Adherence to hospitality regulations: Zero compliance breaches
• Internal controls & audits: Quarterly audit reports with no major red flags

Compensation & Benefits

• Competitive salary and performance-based bonus.
• Housing/transport allowance.
• Medical and pension benefits.
• Professional development opportunities.

Qualifications & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (MBA preferred).
• Minimum of 10 years progressive leadership experience in the hotel/hospitality industry.
• Proven track record in hotel brand building, revenue growth, and operational leadership.
• Strong knowledge of hospitality financial metrics (RevPAR, ADR, Occupancy).
• Excellent leadership, negotiation, and communication skills.

Application Closing Date
10th September, 2025.

How to Apply
Interested and qualified candidates should forward their CV and Cover Letter to: recruitment@domeoresources.org using the job title as the subject of the email.

Note: Only shortlisted candidates will be contacted.