Field Service Lead at Arnergy Solar Limited

Arnergy is a distributed utility providing energy reliability to SMEs and economic clusters in emerging market with flexible acquisition options including energy Subscription (ES) based on monthly fixed fee, consumer financed Lease to Own (LO) with monthly instalment or a Outright Sales (OS) option. Arnergy is on track to deploy excess of 100 Megawatt installed PV capacity powering more than 35,000 businesses across impact sectors not limited to Healthcare, Education, Hospitality by 2023. If you are excited to be part of the solution to Africa's energy crisis starting with Nigeria, we are happy to have you on board.

We are recruiting to fill the position below:

Job Title: Field Service Lead

Location: Lagos
Employment Type: Full-time

Job Summary

• As our Field Service Lead, you will be responsible for the maintenance of customer systems.
• You will lead a team of engineers and technicians responsible for managing solar systems operations,
  driving operational excellence and optimal service delivery

Responsibilities

• Oversee the day-to-day operations and maintenance of solar installations across various states to ensure systems operate efficiently and reliably.
• Provide technical leadership to a team of highly trained and certified engineers and technicians.
• Coordinate and manage a team of field engineers and technicians to conduct routine inspections, preventive maintenance, and corrective repairs on solar PV systems, inverters, and batteries.
  Conduct site visits to resolve customer issues, optimize system performance, and provide hands-on troubleshooting when needed.
  Provide technical expertise in diagnosing and resolving issues related to solar panels, inverters, battery storage systems and other energy systems.
• Implement strategies to optimize system efficiency, reduce operational costs, and extend the lifespan of solar assets.
  Coordinate with the project management team to schedule installations, maintenance, and repairs in a timely and efficient manner.
  Conduct acceptance tests for deployed solar solutions and systems
  Lead issue resolution efforts, showing exceptional leadership and providing superior customer satisfaction.
• Ensure zero instances of service disruptions, being largely accountable for service uptime.

Requirements & Skills
You'll be a good fit for this role if:

• You currently lead an operations or service team in a telco, energy or utility sector. You lead from the front.
• You have hands on experience with ERP usage
• You get things done; you are an execution expert with relevant certifications.
• You have a background in computer/electrical/mechanical engineering or related
• technical discipline, or equivalent experience. You are an engineer at heart and in practice.
• You have deployed, supported or managed products, scaling over 20,000 customers/service nodes.
• You are hard as nails - you don’t take no for an answer. You are also very empathetic, understanding people need time to adapt.
• Customers love you; you are really good with people; you work well with people - you are the life of the party.
• You are proactive, and on point. You are excellence-personified.
• You have hands-on experience with electricity. You can wire a 4-bedroom apartment.
• You are on top of your game, ideally you are a sector thought leader.
• You have sound commercial acumen, with a data driven approach to decision making - experience with P&L is desirable.
• Numbers make you smile, you love them.
• You would rate yourself a minimum of 7 in any of the following tools (MS
• Project/Asana/Basecamp/Jira/Excel)

We’d also like to see:

• Flexibility and comfort working in a fast-paced, changing environment
• An attribute of grit
• Good communication, strong leadership qualities
• Compliance oriented, good interpersonal skills
• Excellent time management, task prioritizing and organizational ability
• High level of attention to detail.

Application Closing Date
Not Specified.