Night Duty Manager at Radisson Onyx Hotel

Radisson Onyx Hotel - Unwinding in paradise at this hotel. We offer the perfect blend of luxury and relaxation. With us, you will get only pure high-class treatment. A hotel stay is not just about the room, it’s about the experience, creating memories that will last a lifetime at this hotel where luxury meets paradise.

We are recruiting to fill the position below:

Job Title: Night Duty Manager

Location: Awka, Anambra
Employment Type: Full-time

Job Description

• We are seeking a dedicated and professional Night Duty Manager to join our team in Awka, Nigeria.
• As the Night Duty Manager, you will be responsible for overseeing all hotel operations during the night shift, ensuring exceptional guest experiences, and maintaining the highest standards of service and safety.
• Manage all aspects of hotel operations during the night shift, including check-ins, check-outs, and guest inquiries
• Perform night audit functions, ensuring accurate balancing of hotel revenues in rooms and food & beverage departments
• Address guest concerns promptly and efficiently, implementing solutions to enhance guest satisfaction
• Ensure the safety and security of guests and staff throughout the night
• Supervise and motivate the night shift team, promoting a culture of excellence and teamwork
• Handle emergency situations and make critical decisions when necessary
• Collaborate with other departments to ensure seamless operations and resolve any issues that arise during the night shift
• Maintain accurate records and prepare detailed reports for the day shift team
• Implement and enforce hotel policies and procedures to maintain consistency in service delivery
• Identify opportunities for process improvements and cost savings within the night operations.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)
• Proven experience as a Night Duty Manager or similar role in the hospitality industry
• Strong understanding of hotel operations, particularly front office and night audit procedures
• Excellent customer service skills with a guest-centric approach
• Proficiency in hotel management software,orsimilar systems
• Solid financial acumen with the ability to analyze and interpret financial data
• Outstanding leadership and team management skills
• Exceptional problem-solving abilities and decision-making skills
• Excellent verbal and written communication skills
• Ability to work independently and remain calm under pressure
• Flexible and adaptable to changing priorities in a fast-paced environment
• Detail-oriented with strong organizational and multitasking abilities
• Experience in crisis management and handling emergency situations
• Willingness to work night shifts, weekends, and holidays as required.

Application Closing Date
30th September, 2025

How to Apply
Interested and qualified candidates should send their Application to: uchee3@yahoo.com using the Job Title as the subject of the email.