AMS Manager at GE Energy

GE Energy’s Power Electronics business, formerly Lineage Power, traces our heritage to Bell Labs. Today, we deliver Total Efficiency power conversion solutions carrying on the tradition of patented innovation with energyefficient ACDC power supplies and DCDC circuitboard mounted power modules, telecom energy systems, and custom power products backed by local field expertise in 25+ locations worldwide. Designed for decades of reliable operation, our power conversion solutions enable voice, video, and data communications while assuring investment protection, energy efficiency, and significantly reduced total cost of ownership.
 
GE Energy is recruiting for the below position:

Job Title: AMS Manager
Job Number: 1648992

Location: IIkoyi - Lagos

Role Summary/Purpose

• Good knowledge on Power electronics products
• Knowledge on Telecom Power Systems, Rectifiers, AC to DC converters, AMF panels Etc.
• Ability to demonstrate the understanding of business’ environment, products, and customer needs
• Familiarization with local markets
• Ability to focus on growing and maintaining customer base

Essential Responsibilities

• Responsible for achieving the milestones, ensure On time deilivery commitments
• Responds quickly to customer’s feedback and drives for quick resolution
• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for each of the assigned product lines
• Establish and maintain contact to provide ongoing technical and business support to assigned customers in designated geographic region
• Ensure prompt service delivery which includes Field Support, customer training, maintenance planning, spare parts tooling, advice on operation and seminars and symposiums
• Effectively handle technical queries from assigned customers and be knowledgeable of and sensitive to business, social and cultural issues significant to their customers
• Initiate and maintain service billing and tracking including issuance of service dispatch orders
• Negotiate applicable concessions as they arise balancing maximum benefits / satisfaction for the customer with minimal acceptable financial impact to GE
• Responsible for building strong longterm relationships with specific customers within the region

Qualifications/Requirements

• Bachelors in Engineering ( Electronics / Electrical )
• 5 + years handling after market support in power electronics domain in Africa region
• Good Leadership and Customer Management Skills  Strong interpersonal skills  Good Communication and presentation skills  Teamwork oriented and collaborates to solve problems  Ability to learn and adopt new ways of doing things and embraces change
• Ability to travel regularly to territories / regions

Application Closing Date
22nd November, 2012

How To Apply
Interested and qualifed candidates should:
Click here to apply onlne