Business Relationship Officer (Financial Institution) at a Leading Fintech Company - TalentSquare

Talentsquare - Our client, a leading fintech company specializing in digital payment solutions, is recruiting suitable candidates to fill the position below:

Job Title: Business Relationship Officer (Financial Institution)

Location: Lagos, Nigeria
Employment Type: Full-time

About the Role

• We are seeking for an experienced and client-focused Business Relationship Officer. The successful candidate will be responsible for managing financial institution clients, ensuring their needs are met, growing existing relationships, and driving new business opportunities.

Key Responsibilities

• Develop and manage strong client relationships to grow business opportunities.
• Capture, track, and follow up on commitments from client meetings and call notes.
• Ensure prompt resolution of client requests and complaints within agreed SLAs.
• Monitor and follow up on receivables to ensure settlement within 30 days.
• Anticipate and deliver banks’ reporting needs proactively.
• Prepare and track Requests for Implementation (RFIs), Project Request Forms (PRFs), and Project Definition Documents (PDDs).
• Coordinate with internal teams to obtain sign-offs on RFIs, PRFs, and PDDs.
• Manage client engagement initiatives (birthdays, festive gifts) ensuring timely preparation and delivery.

Key Performance Indicators

• Growth in client market share based on agreed KPIs.
• Timely closure of client requests and support tickets.
• Receivables consistently settled within agreed timelines.
• RFIs, PRFs, and PDDs prepared and approved within 24 hours.
• Proactive management of client engagement activities.

Requirements
Educational Qualification:

• B.Sc. (minimum 2:2) or HND (Upper Credit) in any discipline.
• Professional certifications are an added advantage.

Experience:

• Minimum of 4 years’ experience as a Business Relationship Officer.
• Prior experience in financial services is an advantage.

Skills & Competencies:

• Strong relationship management and client-facing skills.
• Marketing/sales experience.
• Good knowledge of the payments or card industry (preferred).
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Strong communication, presentation, and interpersonal skills.
• Problem-solving, analytical thinking, and ability to work under pressure with minimal supervision.

Salary
NGN 5,000,000 - NGN 7,000,000 / Annum (Net)

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online