Senior Consumer Business Associate (Remote) at Reliance Health

Reliance Health uses Technology to Make Healthcare Accessible and Affordable. Through an integrated approach that includes affordable health insurance, telemedicine, and a combination of partner and proprietary healthcare facilities, Reliance Health offers innovative healthcare solutions that meet the needs of emerging markets.

We are recruiting to fill the position below:

Job Title: Senior Consumer Business Associate

Location: Nigeria (Remote)
Employment Type: Full time

Job Summary

• We are currently hiring a Senior Consumer Business Associate who will be responsible for managing complex customer interactions, promoting healthcare products and services, and aligning consumer insights with strategic business goals.
• This role plays a critical part in ensuring customer satisfaction, driving growth through upselling and cross-selling, and mentoring junior associates within the Consumer Business team.

Responsibilities
As a Senior Consumer Business Associate, you will do the following:

• Develop a deeper understanding of Reliance Health’s offerings, specialized plans, wellness programs, and additional services.
• Provide accurate, detailed information and tailored recommendations to customers.
• Address complex customer inquiries, manage escalations, and ensure quick and effective resolutions.
• Identify sales opportunities and promote additional services or products to customers.
• Apply upselling and cross-selling techniques while maintaining a customer-centric approach.
• Build strong, long-term relationships with customers, ensuring retention and satisfaction.
• Mentor and guide junior associates, supporting their growth and performance.
• Analyze customer interactions and provide insights to align with broader business objectives.

Requirements

• Minumum of a Bachelor’s degree in any field
• 3–5 years of experience in consumer business, customer service, or healthcare-related roles.
• Strong knowledge of healthcare products, insurance plans, or wellness services.
• Proven ability to manage escalations and resolve complex customer inquiries.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated experience in upselling/cross-selling while maintaining customer satisfaction.
• Experience mentoring or coaching team members is a plus.

Benefits

• At Reliance Health, we prioritize our people and their well-being.
• Our benefits package is designed to support your success, growth, and happiness.

Here’s what you’ll enjoy:

• Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team.
• Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
• Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first.
• Unlimited Leave: Take the time you need when you need it—no limits, no questions.
• Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation.
• Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career.
• Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.
• This is more than a job-it's a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online