Female Receptionist and Guest Service Expert at Milestone Boutique Apartments

At, Milestone Boutique Apartments, we offer a variety of deluxe apartments suitable for a range of guests, whether you’re in Lagos on business or transit to other state or travelling out of the country, with your partner or family for a holiday, attending a conference or visiting.

We are recruiting to fill the position below:

Job Title: Receptionist and Guest Service Expert

Location: Ojodu, Lagos
Employment Type: Full-time

Job Description
What will I be doing?:

• We are seeking an excellent in appearance Receptionist and Guest Experience Expert, your primary responsibility will be to provide courteous and memorable experience that is unique to all our guest and supervising the facility staffs and financial management.
• You will be expected to greet guests in a warm and friendly manner and be a true ambassador for excellent service that guide guest through their entire stay, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone, the receptionist and Guest Experience Expert makes transaction feel like part of the experience.

Responsibilities
Your key duties and responsibilities will include:

• Creating a safe work place
• Delivering a fast and efficient check-in and check-out service and ensuring that all guest requests are handled in a polite and efficient manner
• Assisting with rooming and delivering in-apartment amenities, escorting guests to their apartments and providing an overview of the room features, including in-room technology
• Maintaining guests' profiles updated to have an accurate source of information regarding their needs and preferences
• Coordinating our guest services on a daily basis, such as pre-arrival emails, personalised guest experiences, apartment inspections, special apartment setups, amenities coordination, follow-up during their stay, post-stay follow-up, etc.
• Efficiently dealing with all administrative tasks of the Front of House, ensuring the accuracy of guest accounts and invoicing/debiting of guests' debit cards and cash handling
• Being an ambassador and making sure that the good neighbourhood policies are considered and respected by our guests.
• Property Maintenance: identify and address any maintenance regularly, oversee maintenance and repairs, coordinate with contractors for repairs and maintenance, while adhering to safety standards.
• Staff Management: Recruit, train, manage and supervise facility staffs
• Financial Management: Managing budget, working with tight labour,
• Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

What are we looking for?

• Experience in a similar role in the hotel industry or luxury guest services or customer focused environment beneficial but not essential
• Customer service skills with excellent communication and interpersonal abilities
• Strong problem-solving skills and ability to remain calm under pressure
• A team player with a motivational spirit, highly appreciated to achieve a high level of service
• English language skills are much appreciated
• A self-starter who is creative, highly driven, and results-oriented with the ability to be proactive and reactive to both anticipated and sudden changes
• A high level of personal integrity and confidentiality
• A willingness to have a flexible working pattern to fit in with the needs of the business
• A friendly and positive can-do attitude with strong teamwork skills
• Proficiency in the use of Microsoft Office.
• Experience in social media management and content creation
• Must be female and single
• Proximity to Ojodu.

Salary
N100,000 - N200,000 Monthly.

Application Closing Date
31st October, 2025.

How to Apply
Interested and qualified candidates should send their CV with a Cover letter in PDF format to: join@mbalagos.com using the Job Title as the subject of the email.

Note: Ensure CV and Cover letter are in PDF format as non-PDF CV will be unread and deleted.