General Manager at Tribest Corporate Support Limited

Tribest is a corporate support solutions provider with a comprehensive range of people outsourcing services. We have a diversified team of management, strategy, banking and capacity development experts working together to provide organizations with the best human resource management solutions. With a team that diverse, we are setting new standards of performance and raising the bar in excellent service delivery.

We are recruiting to fill the position below:

Job Title: General Manager

Location: Nigeria

Job Summary

• We are seeking a highly experienced and results-driven individual to serve as the General Manager of our hotel in Nigeria.
• This pivotal leadership role demands a comprehensive understanding of the Nigerian hospitality market, combined with strong strategic vision, operational expertise, and exceptional leadership skills.
• The General Manager will be responsible for the overall success of the hotel, ensuring outstanding guest experiences, maximizing profitability, and maintaining the highest standards of service and operational efficiency, all while adhering to Nigerian regulations.

Key Responsibilities
Strategic Leadership & Business Development:

• Develop and implement comprehensive strategic plans to achieve the hotel's business objectives, including revenue growth, market share expansion, and profitability targets.
• Conduct market analysis, identify new business opportunities, and cultivate strong relationships with key stakeholders, corporate clients, and travel partners within Nigeria.
• Oversee and drive sales and marketing initiatives, working closely with the sales team to maximize occupancy and revenue.
• Manage and optimize the hotel's budget, P&L statements, and financial performance, implementing effective cost-control measures.

Operational Management & Excellence:

• Ensure seamless day-to-day operations across all hotel departments: Front Office, Housekeeping, Food & Beverage, Maintenance, Security, and Human Resources.
• Uphold and elevate the hotel's service standards, ensuring exceptional guest experiences and prompt resolution of guest concerns.
• Maintain the physical integrity and aesthetic appeal of the property through effective maintenance and refurbishment programs.
• Implement and enforce stringent health, safety, hygiene, and security protocols in compliance with Nigerian laws and international best practices.

Team Leadership & Development:

• Lead, mentor, and inspire a diverse team of hotel staff, fostering a positive, productive, and guest-centric work environment.
• Oversee recruitment, training, performance management, and professional development of department heads and their teams.
• Promote a culture of teamwork, accountability, and continuous improvement.

Stakeholder Relations & Compliance:

• Serve as the primary liaison between the hotel, ownership, corporate management, and local authorities.
• Ensure full compliance with all relevant Nigerian laws and regulations, including those pertaining to hospitality, labor, taxation, and health & safety.
• Represent the hotel within the Nigerian business and tourism community.

Qualifications and Requirements

• Citizenship: Ghanaian National is an added advantage.
• Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree or an MBA is a significant advantage.
• Experience:
  • Minimum of 8-10 years of progressive experience in hotel management, with at least 3-5 years in a senior leadership role (e.g., Assistant General Manager, Department Head in a large hotel).
  • Proven track record of successful operational and financial management in a hotel environment.
  • Experience in pre-opening operations is highly desirable.
• Skills:
  • Exceptional Leadership & Interpersonal Skills: Ability to inspire, motivate, and manage diverse teams.
  • Financial Acumen: Strong understanding of P&L statements, budgeting, revenue management, and cost control.
  • Strategic Thinking & Problem-Solving: Ability to develop and execute effective business strategies and resolve complex issues.
  • Operational Expertise: In-depth knowledge of all hotel departments and operational best practices.
  • Customer Service Excellence: Passion for delivering outstanding guest experiences.
  • Communication Skills: Excellent verbal and written communication in English.
  • Cultural Adaptability: Demonstrated ability to work effectively in a cross-cultural environment, particularly understanding the Nigerian business landscape.
• Regulatory Knowledge: Familiarity with Nigerian business and hospitality regulations.
• Additional:
  • Flexibility to work long hours, including weekends and holidays, as required.
  • Proficiency in hotel management software (PMS) and relevant business tools.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online