Manager, Agency & Merchants at Airtel Nigeria

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

We are recruiting to fill the position below:

Job Title: Manager, Agency & Merchants

Job Identification: 591
Location: Northeast & Northwest
Job Schedule: Full time

Job Description

• The role is responsible for: identifying and acquiring new merchants for payment processing services; developing and executing strategies to increase merchant acquisition, building relationships with potential merchants, and negotiating contract terms; and delivering revenue and market share objectives for merchant segment.

Responsibilities
Achievement of revenue target within state/area:

• Analyzing merchant performance metrics to measure the success of merchant acquisition strategies for optimization of the overall business growth and improvement 
• Negotiating contract terms and pricing with potential merchants, ensuring they are competitive and align with the company's objectives 
• Constantly identifying opportunities for increasing the business merchant base 
• Developing and managing budgets for merchant acquisition initiatives 
• Responsible for recharge sales management from strategy development to execution and ensure competitive edge and revenue target achievement 
• Tracking all on-going partnership and promptly circulate progress

Share of Customer Target:

• Ensuring full-fledged achievement of New Merchant targets by driving the merchant objectives
• Collaborating with internal teams such as sales, marketing, and product development to develop merchant-specific content and promotions 
• Building and maintaining relationships with potential merchants, providing guidance and support throughout the sales process 
• Ensuring compliance with legal and regulatory requirements related to merchant segments

Channel Branding and Visibility:

• Ensuring appropriate and effective outlet branding is carried out in line with the “Picture of success (PICOS)” for merchants 
• Identifying visibility opportunities for Smartcash brand within the merchant segments 
• Effective management of merchant POS Materials stock in the warehouses across the country to avoid damage, wastage and obsolete materials 
• Training Field Sales Team on POS deployment in line with “Picture of success”

Distribution Infrastructure:

• Developing and executing a comprehensive merchant acquisition strategy that aligns with the company's goals and target audience 
• Identifying and targeting potential merchant segments through market research and data analysis 
• Developing and executing Merchant agreements, ensuring they are mutually beneficial and meet merchant and company's objectives

Industry Awareness/Competition Intelligence:

• Staying up to date with industry trends and best practices to continuously optimize merchant acquisition strategies and stay ahead of competitors. 
• Conducting market research to understand industry trends and identify new merchant acquisition opportunities 
• Effectively reporting competitive activities observed in the market 
• Immediately addressing or escalating any unusual activity that may be a threat to existing and potential merchants, and performance of the business

Qualifications
Educational Qualifications;

• First degree in social sciences, marketing, business management, engineering or computer science 
• Masters in business administration or management will be an advantage 
• Project management qualification will be an advantage

Relevant Experience:

• 8-10 years of experience
• Team leadership experience 
• Relevant experience in products management and fintech industry 
• Computer literacy 
• Sales knowledge 
• Product/ Service development 
• Product/ Service management 
• Interpersonal skills 
• Customer orientation 
• Financial services, banking, PSB and Fintech experience will be a great advantage

Other requirements:

• Excellent communication and negotiation skills, as well as experience in analyzing data and developing strategies to drive revenue growth. 
• A deep understanding of the industry and the company's products or services is also important.

Application Closing Date
19th September, 2025; 02:56 pm. 

How to Apply
Interested and qualified candidates should:
Click here to apply online