Quality Assurance and Quality Control Field Supervisor at Ikeja Electric Distribution Company (IKEDC)

Ikeja Electric Distribution Company (IKEDC) is one of the largest power distribution companies in Nigeria, committed to delivering reliable and efficient electricity services to our customers. With a strong focus on innovation and sustainability, we aim to transform the energy landscape in Nigeria and contribute to the country's economic development. Our mission is to provide exceptional service while ensuring the safety and well being of our employees and customers At Ikeja Electric, we don’t just power homes and businesses we power careers As a leading energy provider, we are committed to fostering a culture that champions integrity, innovation, and excellence. Our team is the heartbeat of our success, and we thrive on collaboration, continuous improvement, and creating a workplace where everyone can shine.

We are recruiting to fill the position below:

Job Title: Quality Assurance and Quality Control Field Supervisor

Location: Ikeja, Lagos
Employment Type: Full-time

Role Purpose

• To assist the QAQC Field Specialist in ensuring quality checks of post metering activities at the Business Units.

Role Accountabilities

• Ensure the resolution of all technical and non-technical issues relating to the customer metering/complaint within 72 hours of escalation.
• Prepare Weekly plans based on quality oversights, exception escalations
• Ensure investigation of customer metering complaints assigned and providing technical comments on various investigations.
• Ensure proper documentation of all daily field activities using CWA and CRM
• Ensure all quality checks of NMD field metering activities for the Business Units.
• Escalation of issues to relevant teams which include BU Vigilance Teams, QAQC surveillance Team and Others.
• Part responsibility for commercial loss reduction as related to metering.
• Part responsibility for the collation and evaluation of the survey/installation quality.
• Part responsibility for maintaining and ensuring quality standards on all metering initiatives.
• Monitor the productivity and capacity of other team members
• Comply with Quality Management System / Occupation Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Carry out any other duties as requested by superior officers in line with agreed work process or SLAs.

Minimum Requirements

• First degree in social science/ Engineering
• Requires 2- 3 years post qualification experience

Skills & Competencies:

• Basic knowledge of industry regulatory requirement and energy accounting/auditing.
• Understanding of Metering infrastructure and functionality
• Extensive understanding of electrical wiring and cable specifications.
• Good Analytical skills.
• Attention to Details
• Effective Monitoring Skills.
• Proficient in MS Office Suite (Excel, Word, and Power point)
• Customer Centricity
• Risk Management
• People Leadership
• Entrepreneurship
• Organizational Learning
• Change Management

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online