Supermarket Customer Service Representative at Careers Verified Limited

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Title: Supermarket Customer Service Representative

Location: Anthony, Lagos
Employment Type: Full-time

Job Summary

• The Customer Service Representative plays a key role in ensuring customers enjoy a smooth and positive shopping experience.
• The CSR will handle inquiries, complaints, and transactions while maintaining excellent product knowledge, assisting with sales, and supporting store operations to achieve customer satisfaction and loyalty.

Key Responsibilities
Customer Service & Support:

• Greet and assist customers promptly in a friendly and professional manner.
• Respond to inquiries about products, promotions, pricing, and store policies.
• Handle customer complaints and resolve issues efficiently, escalating complex concerns when necessary.
• Provide after-sales support and follow up with customers to ensure satisfaction.

Sales Assistance:

• Guide customers in locating products and making purchase decisions.
• Cross-sell and upsell products to increase sales.
• Maintain knowledge of promotions, loyalty programs, and special offers.

Store Operations & Transactions:

• Operate cash registers, handle payments, and issue receipts accurately.
• Ensure checkout process is quick and efficient.
• Support inventory management by reporting stock shortages, assisting in restocking, and maintaining product displays.
• Help maintain a clean, organized, and safe shopping environment.

Team & Compliance:

• Work closely with other team members to meet store goals.
• Follow company policies, procedures, and customer service standards.
• Adhere to health, safety, and hygiene regulations.

Qualifications & Skills

• Minimum of HND / OND; Bachelor’s degree is an advantage.
• 1 year of customer service or retail experience preferred.
• Strong communication and interpersonal skills.
• Ability to handle transactions with accuracy and attention to detail.
• Basic computer knowledge (POS systems, MS Office).
• Ability to multitask, work under pressure, and stay professional with difficult customers.

Key Competencies:

• Customer-focused mindset
• Problem-solving and conflict resolution
• Patience, empathy, and active listening
• Sales and persuasion skills
• Team player with a positive attitude

Salary
N80,000 - N100,000 Monthly.

Application Closing Date
10th October, 2025.