Information Technology Executive (I.T Executive) at Khenpro Global Services

Khenpro Global Services is a human capital organization based in Lagos, Nigeria. We provide human resources services to various clients in different sectors. Our Recruitment and Outsourcing Services have helped improve the efficiency and effectiveness of our clients' service delivery. Our main focus is to enhance client organizations by providing quality services on various aspects of their human resources, allowing the organization to focus on its core issues.

We are recruiting to fill the position below:

Job Title: Information Technology Executive (I.T Executive)

Location: Lagos
Employment Type: Full-time

Job Summary

• The I.T Executive will be responsible for the smooth operation of technology systems across multiple outlets within the Quick Service Restaurant (QSR) / Retail chain.
• This includes managing POS systems, digital ordering platforms, networks, hardware, and software, while ensuring minimal downtime and maximum efficiency to support sales and customer service.
• The role also involves supporting staff with IT-related issues, monitoring data security, and helping drive digital transformation within the business.

Key Responsibilities

• POS & Outlet Support: Maintain, troubleshoot, and update Point-of-Sale (POS) systems, kitchen display units, and related retail technologies across all outlets.
• Network & Connectivity: Ensure stable internet and intranet connectivity for branches, enabling seamless ordering, payment, and reporting functions.
• Systems Administration: Manage user accounts, emails, and access rights for outlet and head office staff.
• Hardware & Software Maintenance: Install, configure, and support desktops, tablets, printers, scanners, and software applications.
• Digital Platforms: Support integration and performance of online ordering systems, delivery apps, and loyalty programs.
• Data & Reporting: Ensure timely data backup, POS sales synchronization, and accurate reporting to head office.
• Cybersecurity: Implement and monitor security measures to protect customer data, payment systems, and company assets.
• Asset Management: Maintain an up-to-date IT asset inventory for outlets and the head office.
• Vendor Coordination: Liaise with IT vendors, service providers, and third-party software partners for repairs, upgrades, and technical support.
• Technology Projects: Support rollout of new outlets, including IT setup, POS deployment, and training of staff on systems use.

Key Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3–5years’ experience in IT support, preferably in QSR, retail, or FMCG environments.
• Strong knowledge of POS systems, retail software, and payment integration.
• Understanding of networking, data synchronization, and system uptime monitoring.
• Familiarity with ERP/CRM solutions for retail operations is a plus.
• Experience in supporting digital ordering platforms (mobile apps, delivery aggregators, kiosks) is an advantage.
• Excellent problem-solving and communication skills.
• Ability to work under pressure and respond quickly to downtime or technical escalations.
• Willingness to go to outlets for on-site IT support.

Competencies:

• Strong technical troubleshooting skills with hands-on approach.
• Service-oriented mindset to support frontline retail/QSR staff.
• Ability to manage multiple outlets’ IT needs simultaneously.
• Adaptability to fast-paced retail/QSR operations.
• Attention to detail and data accuracy.

Application Closing Date
7th October, 2025.