Information Systems Support Engineer at Fort Knox Outsourcing

Fort Knox Outsourcing was set up to cater to the growing need of businesses in Nigeria to reap the economic, strategic and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that Source, Select, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible!

We are recruiting to fill the position below:

Job Title: Information Systems Support Engineer

Location: Abia
Employment Type: Full-time

Responsibilities

• Provide epic-level support to end users on a variety of IT desktop and IT operational-related issues.
• Identify, research, and resolve technical problems.
• Respond to telephone calls, emails, and requests for technical support.
• Document, track, and monitor problems to ensure a timely resolution.
• Work with applicable ticketing or work tracking systems (Incident Management Systems.
• Manage ticket requests and follow up with users.
• Receives and works escalated issues from other desktop staff and/or the manager.
• Install and maintain Windows and Mac operating systems (OS).
• Troubleshoot various types of PC, laptop, or tablet hardware and software.
• Inventory tracking when receiving and shipping hardware onsite.
• On-call support for when vendors need on-location access.
• On-call support for issues that arise outside normal business hours

Educational Qualifications, Functional Skills & Experience

• Bachelor degree in Computer Engineering/Computer Science/Electrical Engineering/Information Systems or equivalent combination of education and related experience.
• Strong Application system skills, including productivity applications, & very good knowledge of IP Network.
• Excellent business communication skills both verbal and written
• 2 - 3 years directly related work experience in a technical helpdesk position supporting Windows 7, 8 & 10, Microsoft Office tools or open-source alternatives, and business applications in a business environment.
• Experience providing superior customer service and support.
• Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
• Proven knowledge and understanding of TCP/IP, SMTP, SNMP, VPNs, and security methodologies.
• Thorough knowledge of voice and data communications techniques and technologies.

Salary
N200,000 - N225,000 Monthly. 

Application Closing Date
31st October, 2025.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@fortknoxoutsourcing.com using the Job Title as the subject of the mail.