Cafe Manager at Fitlife Cafe - Mactay Consulting

Mactay Consulting - Our client, Fitlife Cafe, located at Oriental Hotel, 3 Lekki Expressway, Victoria Island, Lagos, is recruiting to fill the position below:

Job Title: Cafe Manager

Location: Lekki, Lagos

Job Summary

• Fitlife Café is seeking a proactive and detail-oriented Café Manager to oversee daily operations, ensure exceptional customer service, and maintain high standards of food safety, cleanliness, and team performance. The ideal candidate will have strong leadership skills, be tech-savvy (particularly with Microsoft Office), and possess a passion for healthy living and hospitality excellence.

Key Responsibilities
Daily Operations:

• Open the café by 6:00 AM and ensure all staff are punctual and properly dressed.
• Supervise product preparation and ensure timely delivery to corporate clients (e.g., Seplat and Total).
• Monitor all digital platforms (Chowdeck, Glovo, Fitlife website) for product availability and order flow.
• Ensure all orders are processed within 15 minutes and dispatched promptly using approved logistics partners.

Team Management:

• Enforce staff compliance with hygiene, dress code, and conduct standards.
• Conduct uniform checks and ensure proper use of face masks and head coverings.
• Oversee the training of new hires and ensure health clearance before food handling.
• Address and report staff misconduct or insubordination immediately.

Customer Service:

• Ensure staff deliver excellent customer service and adhere to the approved phone greeting script.
• Handle customer complaints professionally and escalate issues when necessary.
• Evaluate refund or replacement requests, consulting owners when required.

Inventory & Reconciliation:

• Conduct daily inventory checks and reconcile with back-office records.
• Report spoilage and discrepancies to owners with justification.
• Monitor stock levels and coordinate timely restocking (2 weeks ahead for imported items).
• Reconcile POS, Paystack, and cooperative payments with the accountant.

End-of-Day Duties:

• Begin closing procedures by 6:30 PM and ensure the café is locked and secured by 8:00 PM.
• Supervise end-of-day inventory count and set production targets for the next day.
• Ensure the cleanliness of all equipment, fridges, and workspaces before closing.

Technology & Reporting:

• Use Microsoft Office (Excel, Word, Outlook) for reporting and reconciliation.
• Utilize Canva, AI tools, and social media platforms for content creation and customer engagement.
• Maintain accurate records of sales, inventory, and staff performance.

Working Hours & Flexibility:

• Standard Shift: 6:00 AM – 7:00 PM (Monday to Saturday).
• Flexibility: Extended hours, overtime, and public holidays may be required based on business needs.

Required Qualifications

• Minimum OND / HND/ Bachelor’s Degree in hospitality, Business Administration, or related field.
• At least 2 years of experience in a supervisory or managerial role within the food service industry.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) is mandatory.
• Strong leadership, communication, and organizational skills.
• Ability to multitask, work under pressure, and maintain a positive team environment.

Conduct Expectations:

• Maintain a professional and respectful work environment.
• Avoid loud conversations and over-familiarity with gym members or instructors.
• Report any inappropriate relationships or misconduct to the owners immediately.

Application Closing Date
27th September, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online