Group Head, Customer Care at Coscharis Group Limited

Coscharis Group Limited - We are a reputable conglomerate with strong presence in automobile (having franchise of premium cars/vehicles) and with business interests in other major sectors of the economy and recently, we have ventured into commercial agriculture

We seek creative, talented and result-oriented individuals who are focused and career minded. At Coscharis group, you will have endless possibilities of receiving technical, products and sales training(Locally and Abroad), career development and rewards for your contributions to the company's growth.

Due to continuous growth in our businesses, we are looking for qualified, result oriented, dynamic and energetic professionals to fill the position listed below:

Job Title: Group Head, Customer Care

Location: Lagos

Key Responsibilities, Skills/Knowledge

• Successful candidate will be responsible for development and implementation of customer care policies across the group;
• Partner with the Management Team to align customer service department policies and systems with the Management objectives;
• Oversee customer issues across the Group and ensure long term problem resolution;
• Lead and supervise all customer service staff across the Group;
• Responsible for the Training & Development of the customer care personnel;
• Monitor the programme and procedure to ensure timely and customer satisfaction;
• Lead and deliver a clear implementation plan for the Group strategies based on clear and measurable actions and targets for improvement.

Qualifications/Experience

• B.Sc/HND in relevant field with minimum of ten years experience, 5 of which must be in a similar role in a reputable organisation.
• Must have strong oral and written communications skills,
• A strategist and tactician that can roll up their sleeves and executive,
• Ability to effortlessly develop relationships with both internal and external Teams with ability to develop,
• Manage and grow a world class and sophisticated Customer Service Team

Application Closing Date
11th February, 2016.

How to Apply
Interested and qualified candidates should send their applications and detailed CV (in word format) to: [email protected]  quote the position being applied for as the subject of your cover note/mail.

Note: Only the shortlisted applicants will be contacted.