Processes Analyst and Technical Writer at Teknowledge

At TeKnowledge, we turn complexity into clarity – and potential into progress. We go beyond problem-solving to transform how you grow. By blending cutting-edge technology with expert insight, we help enterprises, governments and tech vendors tackle their biggest challenges while preparing them for what’s next. From strategy to execution, we drive smarter, faster, and more sustained innovation—empowering organizations with the capability and control to lead with confidence.

We are recruiting to fill the position below:

Job Title: Processes Analyst and Technical Writer

Req ID: 16982
Location: Victoria Island, Lagos

Overview

• We're seeking a Process Analyst and Technical Writer who will be instrumental in mapping, analyzing, and optimizing critical business processes.
• You will identify inefficiencies, bottlenecks, and areas for improvement, contributing directly to enhanced operational efficiency, cost reduction, risk mitigation, and ultimately, superior customer experience.
• This is an exciting opportunity to drive continuous improvement in a fast-paced and evolving financial technology environment.

Responsibilities

• Lead initiatives to thoroughly map and document current-state business processes across various departments.
• Utilize process mapping tools (e.g., Visio, Lucidchart) to create clear and concise process flows, swimlane diagrams, and standard operating procedures (SOPs).
• Ensure process documentation is consistently updated and maintained within the knowledge management system.
• Conduct in-depth analysis of existing processes to identify pain points, bottlenecks, redundancies, and opportunities for automation, simplification, and improvement.
• Gather and analyze process-related data (e.g., cycle times, error rates, resource utilization) to quantify inefficiencies and justify proposed changes.
• Develop recommendations for future-state processes (“To-Be” processes) that align with business objectives, reduce operational risk, and enhance efficiency and customer satisfaction.
• Work collaboratively with stakeholders to define key performance indicators (KPIs) for process effectiveness.
• Facilitate workshops and interviews with subject matter experts (SMEs) and stakeholders at all levels to gather requirements, understand current challenges, and validate proposed solutions.
• Communicate complex process concepts and changes clearly and effectively to technical and non-technical audiences.

Qualifications
Education & Certifications:

• Bachelor’s degree in Process Engineering, Information Systems, or related field.
• Certification in Business Process Management (e.g., CBPP), Lean Six Sigma (Green or Black Belt), and/or ITIL.
• Certified Business Analysis Professional (CBAP).
• BPMN Certification (for process modelling standards).
• Technical Writing Certification (e.g., from STC or Coursera).
• Agile Business Analyst Certification (optional but preferred).

Experience & Skills:

• 7+ years of progressive experience as a Process Analyst, Business Analyst, or Business Process Improvement Specialist.
• Knowledge of specific fintech products, services, and associated operational workflows (e.g., payments processing, digital onboarding, lending operations).
• Proven expertise in process mapping methodologies and tools (e.g., BPMN, Visio, Lucidchart).
• Excellent presentation skills for simplifying complex processes into clear diagrams and RASCI charts.
• Ability to work independently, manage multiple priorities, and thrive in a fast-paced, agile environment.
• Strong analytical and problem-solving skills, with the ability to dissect complex processes and identify root causes of inefficiencies.

Application Closing Date
Not Specified.