Operations and Program Lead at CredSol

CredSol is a pioneering digital platform designed to solve one of the most pressing challenges in the SME ecosystem, access to affordable and sustainable financing.

While many Small, and Medium Enterprises (SMEs) face barriers such as limited collateral, weak documentation, and lack of transparency, financial institutions struggle with identifying creditworthy borrowers and managing risk efficiently. CredSol bridges this gap by serving as a technology-driven marketplace that connects verified SMEs with financial institutions, ensuring trust, transparency, and efficiency throughout the credit process.

We are recruiting to fill the position below:

Job Title: Operations and Program Lead

Location: Lagos
Reports to: CEO

Role Overview

• The Operations and Program Lead will oversee daily operations, ensuring efficiency, scalability, and operational excellence.
• The incumbent will oversee the delivery of our credit programs, financial advisory services, and capacity-building initiatives. You'll lead cross-functional teams, manage program operations, and ensure seamless execution of our projects.

Key Responsibilities

• Lead the planning, implementation, and monitoring of credit programs, financial advisory services, and capacity-building initiatives.
• Oversee day-to-day operations, ensuring efficient delivery of services and adherence to quality standards.
• Lead and manage cross-functional teams across technology, finance, and sales, providing guidance and support to ensure successful project execution.
• Build and maintain relationships with clients, partners, and stakeholders to ensure program success.
• Identify and mitigate operational risks, ensuring compliance with organizational policies and procedures.
• Oversee regulatory compliance, customer service, and partner management.
• Build KPIs for service delivery and efficiency.

KPIs

• Reduction in operational costs.
• Process efficiency improvements.
• Service delivery SLAs met/exceeded.
• Positive regulatory/compliance audit outcomes.
• Employee and customer satisfaction levels.

Qualifications & Skills

• Degree in Business, Finance, or related field; MBA preferred.
• Minimum of 10 years’ experience in operations management in fintech or financial services, particularly in credit program management or financial advisory services.
• Deep understanding of financial inclusion principles and practices, with ability to design and implement programs that promote financial inclusion and capacity building initiatives.
• Experience working in government, NGOs, or financial services, with understanding of the complexities and nuances of these sectors.
• Experience in fundraising, advisory services, or a related field, with ability to support clients and drive program success.
• Proven track record in process re-engineering and scaling businesses.
• Strong leadership skills, with experience in managing cross-functional teams.

Why Work with Us?
Joining our team means becoming part of a mission-driven team that is passionate about transforming financial landscapes.

Application Closing Date
30th September, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: Only qualified and shortlisted candidates will be contacted for further evaluation.