Technical Customer Support Staff at Expert Listing Limited

Expert Listing is a proptech platform transforming how Nigerians and Africans discover, and access verified real estate. It is a fast- growing real estate tech startup revolutionizing how people connect with trusted artisans and service providers across Nigeria. We connect buyers, renters, landlords and developers through a direct - access, trust-based marketplace. Our platform helps users find, hire and review qualified professionals for their property needs. Our mission is to eliminate fake listings, reduce agent spam and make verified homes easily accessible.

We are recruiting to fill the position below:

Job Title: Technical Customer Support Staff

Location: Lagos
Employment Type: Full-time

Role Overview

• The Technical Customer Support Staff will provide frontline support to users of the company’s platform, assisting with technical issues, guiding customers on platform usage, and ensuring a seamless user experience.
• The role involves troubleshooting, resolving customer queries, documenting solutions, and collaborating with technical teams, while working on a shift-based schedule to ensure continuous support.

Core Responsibilities
Customer Support & Issue Resolution:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Diagnose and troubleshoot issues related to the platform.
• Provide clear instructions or solutions to help customers resolve technical problems.

System & Platform Assistance:

• Guide customers in navigating and using the platform’s features effectively.
• Assist with account setup, property listings, and data management on the platform.
• Support integration of the platform with other real estate tools (e.g., CRM, payment systems).

Documentation & Reporting:

• Record all customer interactions, issues, and solutions in the support database.
• Track recurring technical problems and suggest improvements to reduce them.
• Provide regular feedback to management on customer pain points and support trends.

Customer Education & Satisfaction:

• Conduct basic user training or walkthroughs to improve customer platformadoption.
• Share tips and best practices to help customers maximise platform usage.
• Ensure a positive customer experience by maintaining professionalism and empathy.

Escalation & Collaboration:

• Identify complex issues that require escalation to higher-level technical teams.
• Work closely with developers and product managers to communicate recurring issues.
• Follow up with customers to ensure escalated issues are resolved satisfactorily.

Minimum Qualifications

• Bachelor’s degree or diploma in Information Technology, Computer Science, or arelated field
• 2 years experience in technical support, customer service, or IT helpdesk roles.
• Ability to work on a shift-based schedule as required.
• Strong problem-solving skills with attention to detail.
• Excellent communication skills and customer-focused attitude.

Skills / Competencies:

• Proficient in troubleshooting software and web-based platforms.
• Able to quickly learn and provide support on real estate technology tools.
• Skilled in using MS Office, CRM, and ticketing systems.
• Strong verbal and written communication skills.
• Able to explain technical concepts in simple, customer-friendly terms.
• Customer-focused with empathy and patience in handling issues.
• Proactive in resolving customer problems and following up.
• Detail-oriented in documenting customer issues and resolutions.
• Collaborative team player across technical and non-technical teams.
• Organised with strong time management to handle multiple customer requests.

Application Closing Date
30th September, 2025.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@expertlisting.ng using the Job Title as the subject of the email.