English & Hausa Speaker - Zendesk Live Chat Agent at Adins Academy

Adins Academy is a dynamic and multifaceted company providing services across Information and Technology, General Contracts, General Merchandise, and Online Solutions. In addition to our core offerings, we are also actively engaged in Recruitment, HR Consulting, and Talent Acquisition services. We specialize in helping businesses, both local and international - find, assess, and hire the right talent to meet their workforce needs. Our recruitment services are tailored to meet industry-specific demands, ensuring our clients get access to highly skilled and vetted professionals. From sourcing entry-level candidates to executive-level placements, we act as a trusted partner in every step of the hiring process.

As part of our consulting and HR services, we also support organizations with employee onboarding, performance management strategies, workforce planning, and operational HR guidance. At Adins Academy, we are committed to bridging the gap between talent and opportunity, enabling businesses to grow with the right people and the right strategy. Whether you're a company looking to recruit top talent or a professional seeking the next big opportunity, Adins Academy is here to make the connection seamless and successful.

We are recruiting to fill the position below:

Job Title: English & Hausa Speaker - Zendesk Live Chat Agent 

Location: Wuse 2, Abuja (FCT)
Employment Type: Full-time

Responsibilities

• Handle customer complaints effectively, provide appropriate solutions and alternatives within designated timeframes, and ensure follow-up for resolution.
• Verify the original data certificates of customers.
• Communicate effectively over chat, understand customer needs, guide them, and resolve their issues.
• Organize daily communication result records.
• Track, prioritize, and close customer requests while maintaining clear, concise, and helpful notes within the platform.
• Collaborate with other departments to escalate and resolve complex issues when necessary.
• Analyze customer feedback to improve service processes and enhance overall customer satisfaction.

Requirements

• Interested candidates should possess a Bachelor's Degree and HND with 2 years experience.
• Proficiency in Zendesk live chat support.
• Fluent in Hausa (speaking and writing is a must).
• Must have completed NYSC.
• Must own a personal laptop and be able to operate it efficiently.
• Willing to work onsite in Abuja office, Monday to Friday, 9:00 AM – 6:00 PM (with 1-hour break).
• Proficient in communicating professionally in English and Hausa (MUST).
• Ability to work responsibly under pressure in a fast-paced environment.
• Friendly personality and positive work attitude.
• Previous experience in a fintech company is essential.
• Knowledge of Forex and Cryptocurrency is required.
• Experience working in apps or internet companies is advantageous.
• Strong self-learning ability.
• Proficient in Microsoft Excel.
• Fast typing skills.
• Strong communication skills with the ability to convey information clearly and empathetically.
• Ability to multitask, prioritize, and manage time effectively.
• A problem-solver with a positive attitude and a passion for helping customers.
• Attention to detail with strong organizational skills.

Benefit (After Probation)

• Quarterly performance bonus
• Weekly performance bonus
• Transportation subsidies
• Opportunity to work in an international company

Salary
N80,000 - N120,000 / Month.

Application Closing Date
8th October, 2025.

How to Apply
Interested and qualified candidates should send their CV to: ngcshiring@tradev-group.com using "English & Hausa Speaker - Zendesk Live Chat Agent - Abuja" as the subject of the email.