Customer Service Representative at Careers Verified Limited

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Anthony, Lagos
Employment Type: Full-time

Job Summary

• The Customer Service Representative is responsible for providing exceptional support to customers by handling inquiries, resolving complaints, and ensuring overall customer satisfaction.
• This role requires excellent communication skills, problem-solving ability, and a customer-focused attitude to build positive relationships and maintain the company’s reputation.

Key Responsibilities

• Respond to customer inquiries via phone, email, live chat, or in-person promptly and professionally.
• Provide accurate information regarding products, services, pricing, and policies.
• Handle and resolve customer complaints in a calm and effective manner.
• Process orders, applications, forms, and requests accurately.
• Maintain customer records and update account information in the system.
• Escalate complex issues to supervisors or relevant departments when necessary.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Meet or exceed individual and team performance targets (e.g., response time, customer satisfaction ratings).
• Provide feedback to management on recurring customer issues and suggest improvements.

Qualifications & Skills

• Minimum of SSCE / OND / HND (depending on company requirements).
• Proven experience in customer service or a client-facing role is an advantage.
• Strong verbal and written communication skills.
• Active listening and problem-solving abilities.
• Ability to work under pressure and handle difficult customers with patience.
• Proficiency in MS Office and CRM software is a plus.
• Strong organizational and multitasking skills.
• A team player with a positive and professional attitude..

Salary
N100,000 / Month.

Application Closing Date
8th October, 2025.

How to Apply
Interested and qualified candidates should send their Resume / CV to: talentsourcing.careersverified@gmail.com using the Job Title as the subject of the email.